Emergency Services Technician

Emergency Services Technician II – Emergency Services – Full TimeBe the First Line of Support When Every Second Matters.Join Guthrie's Emergency Department team and play a vital role in delivering exceptional patient care in a fast-paced environment. As an Emergency Services Technician II, you'll support patients, families, nurses, and providers while helping ensure efficient emergency department operations.Organization OverviewGuthrie is a nationally recognized, not-for-profit integrated healthcare system serving Northern Pennsylvania and the Southern Tier of New York. Our Emergency Departments are committed to providing compassionate, high-quality emergency care through teamwork, innovation, and patient-centered service.Role SummaryThe Emergency Services Technician II (ED Tech II) provides direct patient care and operational support within the Emergency Department. This role assists with patient care, diagnostic testing, patient transport, trauma support, and departmental operations while helping ensure an exceptional patient experience and efficient patient throughput.Schedule DetailsFull-TimeNight Shift3 –12s, 7p-7aRotating shifts, weekends, and holidays, requiredSchedule varies based on Emergency Department staffing needsKey Benefits & PerksCompetitive compensationComprehensive medical, dental, and vision benefits for eligible employeesRetirement savings planPaid time offTuition assistance and professional development opportunitiesEmployee wellness resourcesCollaborative interdisciplinary emergency care teamOpportunities for career advancement within GuthrieRecognition / AwardsForbes Best Employers for Healthcare Professionals – 2025Forbes Best Employers for Women – 2024, 2025Newsweek: America's Greatest Workplaces – 2025Becker's Best Places to Work – 2024, 2025America's Best-In-State Employers (Pennsylvania) – 2024, 2025ResponsibilitiesStocks and organizes ED supplies and equipment including dietary supplies.Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed.Measures and documents vital signs accurately and timely.Present in the ED waiting area providing support and information to patients and families awaiting care or test results.Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties. Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.May perform phlebotomy as ordered by the provider or per Nursing Protocol orders.Performs circulating role during trauma activations.Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results.Performs EKGs as ordered by the provider or per Nursing Protocol orders.Responds to call bells.Assists patients as needed (e.g., ambulation, bed pans, comfort measures).Performs hourly rounding in conjunction with the ED RN; documents same in the EHR.Performs 1:1 suicide watch as requested.Performs the sitter role as requested.Identifies needed repairs to equipment or department and submits work orders for same.Maintains pre-hospital equipment in an organized, clean manner and communicates with pre-hospital providers.Participates in ED staff meetings and ED Shared Governance.Other DutiesPerforms clerical tasks and duties as assigned.Other duties to support departmental operations as assigned.QualificationsEducationHigh School Diploma, GED, or equivalent required.Licensure & CertificationsBasic Life Support (BLS) certification required.EMT or EMT-Paramedic certification preferred.EKG Certification preferred.Phlebotomy Certification preferred.ExperiencePrevious customer service or patient relations experience preferred.Minimum of two (2) years of Patient Care Technician or Certified Nursing Assistant experience preferred.SkillsExcellent customer service and communication skills.Ability to thrive in a fast-paced Emergency Department environment.Strong organizational and multitasking abilities.Ability to recognize changes in patient condition and communicate effectively with the healthcare team.Knowledge of patient transport, specimen collection, EKG performance, and point-of-care testing.Strong teamwork and interpersonal skills.Commitment to patient safety and exceptional patient experience.CompensationCompensation is based on experience, qualifications, and Guthrie's established compensation practices.Additional NotesProvides direct patient care to individuals of all ages and interacts with family members as needed.Frequently exposed to blood, body fluids, communicable diseases, and other healthcare-related hazards.Frequently exposed to disagreeable sights, sounds, odors, and body waste.Subject to indoor and outdoor environmental conditions, including temperature variations while assisting patients entering and exiting vehicles.Requires the ability to safely transport patients utilizing wheelchairs, stretchers, and hospital beds.Must participate in quality improvement initiatives and departmental shared governance activities.Performs routine and repetitive duties in a fast-paced Emergency Department with occasional stress due to patient volume and departmental demands.Other duties may be assigned to support Emergency Department operations.