IT Support Specialist/Systems Administrator

About the Organization
Grassland Dairy Products, Inc. has been a leading manufacturer of butter and dairy ingredients since 1904 and we are always looking to add to our team. With additional facilities across Wisconsin, Minnesota, Nebraska, and Utah, Grassland is a key player in the dairy industry dedicated to producing high-quality products while maintaining a positive work environment for a driven, talent-filled team of employees.

Our company offers the most comprehensive benefits package in the area to our employees, generous paid time off, and competitive wages.


Description


We are seeking a dependable, adaptable, hands-on IT professional to support a wide range of technology needs across our organization. This role is ideal for someone who enjoys troubleshooting, working with hardware and software, supporting users, managing networks, and helping maintain reliable IT systems in a fast-paced environment.

The right candidate will be comfortable handling day-to-day technical issues while also assisting with larger infrastructure and technology projects. Responsibilities include supporting end users, troubleshooting systems and networks, and contributing to ongoing IT operations and improvements that help keep teams productive and connected.

Occasional after-hours, weekend, or emergency support may be required, as some maintenance, upgrades, outages, or system changes may need to be completed outside normal business hours.

Responsibilities

• Provide technical support for employees, workstations, laptops, printers, phones, and other office technology
• Troubleshoot hardware, software, network, and connectivity issues
• Support and maintain VMware virtual environments
• Assist with server administration, backups, updates, and monitoring
• Configure and troubleshoot switches, routers, firewalls, wireless access points, and network cabling
• Set up, image, repair, and maintain desktop and laptop computers
• Manage user accounts, permissions, email, and access controls
• Install, configure, and support business applications and operating systems
• Document issues, resolutions, procedures, and system changes
• Assist with cybersecurity best practices, antivirus tools, patching, and endpoint protection
• Work with vendors, service providers, and internal teams to resolve technical problems
• Help plan and complete IT upgrades, migrations, and infrastructure improvements
• Respond to urgent IT issues and provide timely, professional support

Summary of Benefits:

We are proud to offer a comprehensive and competitive benefits package designed to support the well-being and success of our team members, including:

• Health & Dental Insurance - 100% of premiums paid by the company with low deductibles.
• 401(k) Retirement Plan - With 5% company match after 6 months of employment.
• Weekly Pay through Direct Deposit.
• Paid Time Off - Includes vacation, sick leave, and holiday pay.
• YMCA membership rate reductions (Neillsville and Marshfield locations).
• Short-Term Disability & Life Insurance.
• Company-provided Life insurance coverage.
• Hiring Bonus - $2,000 sign-on bonus.
• Reimbursements - Safety Footwear and Glasses.
• Referral Bonuses - Earn rewards for bringing great people to the team.
• Professional Growth - Opportunities for training, advancement, and career development.

Compensation:

Annual wage for this position ranges from $75,000 to $95,000 and is dependent on education, experience, and relevant qualifications.

We value the skills and background each candidate brings and offer a competitive pay structure designed to recognize your expertise and contributions.

*Grassland Dairy Products, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Position Requirements

Qualifications

• Previous experience in an IT support, systems administration, network support, or similar role
• Experience with VMware or other virtualization platforms
• Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching
• Hands-on experience troubleshooting desktops, laptops, printers, peripherals, and other hardware
• Familiarity with Windows workstations and Windows Server environments
• Experience with Microsoft 365, Active Directory, Group Policy, and user account management
• Ability to diagnose and resolve technical issues efficiently
• Strong communication skills and a customer-service mindset
• Ability to work independently, prioritize tasks, and follow through on issues
• Comfortable handling a broad range of IT responsibilities
• IT certifications such as CompTIA A+, Network+, Security+, VMware, Microsoft, or Cisco are a plus
• Must be willing and able to travel as needed to support IT systems, users, and equipment at multiple locations.

Education/Experience:

• Bachelor's degree preferred, minimum of an Associates Degree with at least 5-10 years of experience.

Category
Administration

Full-Time/Part-Time
Full-Time

Location
Grassland Dairy Products

Shift
First


EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.