Teller

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Middletown, RI Purpose/Objective The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank’s products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements. Key Accountabilities Customer Relationship Management Provide an outstanding customer experience at all points of contact. Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs. Assist customers with digital banking services and recommend convenient banking options. Participate in branch initiatives and community involvement to develop new business. Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners. Meet or exceed individual teller incentive goals and contribute to overall branch goals. Actively participate in all branch initiatives. Transaction Processing & Operations Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services. Maintain and balance a cash drawer daily within guidelines. Handle cash in an organized, timely, and accurate manner. Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments. Branch Operations & Compliance Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices. Ensure compliance with all banking regulations, policies and procedures, including BSA/AML. Act as a deterrent to robbery and fraud by adhering to procedures. Education High school diploma or equivalent required. Experience Prior customer service experience preferred. Strong customer service and communication skills. Good listening, judgment, and decision-making abilities. #J-18808-Ljbffr