Systems Engineer Level I

Job Description

Job Description

Advanced Intelligence Engineering (AIE) is a Managed IT Services Provider based in Wheaton, IL, serving the SMB marketplace across Chicago and the suburbs with cutting-edge technology support and solutions. The Systems Engineer designs, recommends, and delivers exceptional IT solutions and infrastructure projects for AIE's managed clients — increasingly incorporating modern cloud, security, and AI-driven automation tools into client environments.

Responsibilities

• Design and deploy servers in on-premises and cloud environments, using VMware, Proxmox, Hyper-V, Microsoft Server 2019/2022/2025, and Microsoft Azure

• Implement and maintain local area networks, including switching, routing, firewalls, and configuration of remote access and site-to-site VPNs

• Deploy, configure, and manage Microsoft Intune and Entra ID for modern device management, conditional access, and zero-trust endpoint security across client fleets

• Administer Microsoft 365 environments, including Exchange Online, SharePoint/OneDrive, Teams, and security/compliance configuration

• Identify and implement AI and automation opportunities within client environments and AIE's internal operations — including workflow automation (e.g., Power Automate, n8n) and AI assistants/agents (e.g., Claude, ChatGPT/Codex) to streamline documentation, ticket triage, scripting, and reporting

• Document new client networks as part of the onboarding process, maintaining accurate records in ITGlue

• Provide professional and responsive client communication and coordination throughout project engagements

• Serve as top tier of escalation for complex desktop, server, network, and cloud identity issues

• Develop and execute test plans to check infrastructure, system performance, and security posture

• Develop best-practice standards for client systems, including security baselines and compliance-aligned configurations (e.g., HIPAA, CMMC)

• Work with the professional services department and the President to recommend technical direction for managed IT services and AI-enabled service offerings

• Work with the sales team to scope and present projects, network assessments, and automation/AI opportunities for both new sales and existing clients

• Work with other professional services team members to review and continuously improve standard operating procedures and best-practice workflows

• Provide technology leadership and mentoring to technical staff

Qualifications

• Minimum 2-4 years' experience in IT systems engineering, preferably at least 1 year at an MSP

• Hands-on experience with Microsoft Intune / Endpoint Manager and modern device management (Autopilot, conditional access, Entra ID)

• Practical experience using AI tools and/or automation platforms (e.g., Claude, ChatGPT/Codex, Copilot, Power Automate, n8n) to improve efficiency, scripting, or client deliverables

• Possess one or more of the following certifications: Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), VMware Certified Professional, or CompTIA Security+

• Working knowledge of PowerShell or other scripting languages for automation and reporting

• Working knowledge of compliance frameworks such as CIS Controls v8 (CIS 18), HIPAA, and CMMC

• Strong written and verbal communication skills, with the ability to explain complex technical issues simply

• Strong troubleshooting and critical thinking skills, with the ability to take ownership of problems

• Strong attention to detail and planning capabilities

• Ability to uphold AIE's core values: Communication, Compassion, Competence, and Community

This is a full-time, salaried, exempt position and includes health insurance and retirement benefits. AIE offers a hybrid work arrangement, with employees eligible to work remotely one day per week.