Physician (Medical Director)

Medical Director (Primary Care)The Medical Director serves as the direct supervisor of Caldwell clinic providers, working collaboratively with the Clinic Manager to optimize and maintain core Patient Aligned Care Team (PACT) principles, team functioning, efficiency, customer service, and the provision of high-quality, cost-effective health care. Caldwell has 8 providers including 4 physicians, 3 NPs, one PA. Duties and responsibilities include, but are not limited to:Provider Supervision & Performance ManagementDevelops and approves provider scheduling grids in compliance with the VAMC Primary Care Scheduling SOP, approving clinic cancellations, leave, and premium pay requests in a timely, ideally daily, fashion.Ensures adequate coverage of clinic provider functions when providers are on leave.Performs OPPEs on subordinates and FPPEs as necessary; seeks peer evaluation by another VAMC Medical Director of equivalent degree when needed, conferring with the ACOS-PC as appropriate.Meets with each employee twice yearly (recommended) and annually (required) to review performance evaluations, counseling physicians in pursuit of Pay for Performance and NPs/PAs in pursuit of Special Awards for Performance and step increases.Responds to staff issues and takes corrective action with subordinates per facility policy.Ensures that Physician Assistants have an assigned supervising physician.Care Modalities & AccessAssures all modalities of care are leveraged - including Video Connect Visits, telephone visits, secure messaging, and face-to-face visits - while managing population empanelment and proactively planning for clinic growth.Team Configuration & CollaborationWorks with the Clinic Manager to assure optimum PACT teamlet configuration, continuity, and coverage, supporting huddles, staff meetings, and performance improvement projects.Ensures PACT teams collaborate with Primary Care Mental Health Integration (PCMHI), pharmacy, Whole Health, and telehealth partners to achieve patient goals.Ensures PACT positions are staffed with individuals knowledgeable about roles and responsibilities, helping each unit work to maximum potential and top of license.Fosters a collaborative work environment that maximizes team member potential and creates a safe forum for communication of facility priorities, opportunities, and care updates.Patient Experience, Complaints & Conflict ResolutionResponds to patient complaints and feedback through the Patient Experience office, VSignals, or the Clinic Manager, facilitating productive solutions when conflict arises and intervening when staff feel threatened or harassed by Veterans.Coaches struggling teams and identifies resources to ensure clinical decision-making, population health management, and disease registry use are at expected levels.Data, Metrics & Quality ImprovementMaintains working knowledge of key data metrics including access data, patient experience data, quality metrics, HEDIS-like indicators, and critical metrics such as alcohol and depression/PTSD positive screens.Serves as first contact for TMS completion issues and approves training and travel requests in a timely fashion.Leadership & Organizational EngagementParticipates in monthly Primary Care Leadership meetings, fosters relationships across service lines, and serves as back-up at facility-level meetings or during ACOS-PC absence.Assists with recruitment, onboarding, and training of new employees, and organizes staff meetings and trainings with the Clinic Manager to further organizational goals.Work Schedule:Week 1: Monday - Friday, 7:00 AM - 5:30 PM, with either Monday or Friday as the regular day off (RDO).Week 2: Monday - Friday, 7:00 AM - 5:30 PM, with either Tuesday, Wednesday, or Thursday as the regular day off (RDO).