Sales Implementation Associate

Handle high-volume customer interactions by phone and email, guiding small business owners from onboarding through their first payroll Own and manage the ticket queue Proactively position plan upgrades and identify cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k) Diagnose tax discrepancies and troubleshoot unfamiliar state portals in real time Make compliance decisions for different state, business-size, and industry combinations Configure sick time, PTO, and overtime policies for compliant setups Determine when issues require specialist support and initiate handoffs Work with the Risk team to request additional customer information when needed Use assigned AI tools daily, identify workflow friction and inefficiencies, and provide feedback to improve tools and processes Requirements 1+ years in a high-volume sales or customer service role involving cross-selling, upselling, or quota/KPI achievement New graduates are welcome; internship or prior work experience should be translated to this type of role Eagerness to learn tax codes, compliance rules, and payroll Customer-focused consultative selling approach Goal-oriented and competitive Strong communication across phone, email, and chat Adaptability and problem-solving skills Proven day-to-day experience integrating AI into writing, research, preparation, and summarization Track record of providing clear, useful feedback to improve tools and processes Core Competencies Demonstrates expertise in high-volume customer interactions, compliance decision-making, and consultative selling. Proficient in utilizing AI tools to enhance workflow efficiency and improve customer service processes. Highest-signal resume keywords Customer-Focused Consultative Selling Cross-Selling and Upselling Compliance Decision-Making AI Tool Integration Problem-Solving Skills Hard Skills Tax Code Knowledge Payroll Processing Compliance Rules Ticket Management Policy Configuration Soft Skills Strong Communication Adaptability Goal-Oriented Competitive Spirit Feedback Provision Industry Keywords Health Insurance Workers' Compensation 401(k) Customer Service Sales Quota Achievement Tools & Technologies AI Tools #J-18808-Ljbffr Jobtailor