911 Dispatcher

Job Description

POSITION SUMMARY

The 911 Dispatcher serves as a public safety point of contact and provides comprehensive dispatch services for a multi-county area. This position works closely with other first responders, administering phone calls, assisting in finding locations, and gathering necessary information that is needed about these calls. Dispatchers are responsible for knowing which officers are available for a call and the status of all officers that are in service for a specific time period. This position may be subject to a rotating schedule Sunday through Saturday.

Minimum Qualifications

High school diploma or GED. Possession of South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS certifications or the ability to receive these certifications within one year of hire. Must pass a physical examination, hearing test and a pre-employment drug test along with any additional requirements set by the State of South Dakota.

As set by the State of South Dakota, A hearing test (audiogram) result on an applicant or employee should show their ability to hear frequencies between 500 Hz and 4000 Hz at 60 db or lower in at least one ear.

Preferred Qualifications

Currently certified in South Dakota 911 Basic, Emergency Medical Dispatch, NCIC, and CJIS.

Knowledge, Skills, and Abilities

Ability to react quickly and calmly in emergency situations. Capability to handle situations firmly, tactfully, and impartially and recall details and all essential information from a particular situation. Ability to determine priorities. Ability to operate technical equipment. Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with employees, other agencies, and the public. Ability to maintain professional appearance and demeanor.

Essential Functions

- Essential functions are critical or fundamental to the performance of the job. The following list includes the major functions for which the person in this position is held accountable. Actual daily time spent in any activity fluctuates depending on assigned responsibilities and the particular position within the department. The position may also include other duties as assigned. Incidental or non-essential functions are not included.

- Receive and process emergency and routine calls for service. Gather detailed and essential information from callers.

- Page responders and provide radio dispatch for emergency and non-emergency personnel. Provide Emergency Medical Dispatch (EMD), pre-arrival instructions and other directions to assist callers until emergency personnel arrive.

- Track all calls received via phone and radio and archive the data via entry into the LEDS CAD software.

- Maintain contact with emergency callers and monitor the status and location of all responders.

- Read maps accurately and quickly and relay information to responder in a brief and concise manner.

- Dispatch additional help as needed.

- Activate warning systems, sirens, and pagers in response to weather related events that could be a threat to public safety.

- Process requests for information in regards to vehicle registration, driving records, and criminal history and warrant checks.

- Maintain log of vehicles towed and their location as well as any holds placed on a vehicle. Maintain Triple I logs for officer requested criminal histories and pistol permits. Maintain protection order logs and warrant files.

- Create arrest sheets for multi-county area.

- Enter warrants into the state system for Lincoln County Sheriff’s Office. Enter items/persons into NCIC and maintain entries per NCIC certification protocol.

- Correspond with other agencies and run queries for driver and criminal histories for authorized law enforcement personnel and other necessary departments.

- Enter, update, and retrieve information from a variety of computer systems including LEDS, NLETS and NCIC.