Remote Recertification Specialist

Job Description

Job Description

Description:

Reports To

Director of Compliance

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Communicates with current residents regarding the completion of their annual recertification.
• Develops and maintains Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, completion of newsletter and knowledge of community policies.
• Learn to develop professional sales techniques.
• Accompanies prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
• Makes follow-up calls to prospective Residents who did not fill out an application.
• Completes lease form or agreement and collects rental deposit.
• Inspects condition of model daily and arranges for necessary maintenance.
• Compiles and updates listings of available rental units.
• Assists with the composition of newspaper advertisements.
• Contacts credit bureau, previous landlord, and employment history of prospective Residents.
• Substitutes for Assistant Manager when absent.
• Adheres to all fair housing laws.

Other

• Attend regular staff meetings.
• Attend weekly management meetings.
• Attend weekly department meetings.
• Update work order agendas weekly.
• Continuously grow and improve through training and development.
• Some travel required.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to generate reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from clients, customers, and the general public. Bilingual a plus.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Skills and Abilities

Complete and submit weekly activity report, weekly traffic and leasing report, weekly off-site marketing report in a timely and accurately. Ability to operate basic office equipment such as copier, fax, computer, typewriter, calculator and telephone.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to handle, or feel objects, tools, or controls; and reach with hands and arms and to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee primarily works indoors but occasionally works in outside weather conditions. The employee regularly works near moving mechanical office equipment parts. The noise level in the work environment is usually moderate.

At Freeman Webb, we're not just offering a job, but a fulfilling career in property management. We believe in the power of teamwork and prioritize a supportive work environment where collaboration thrives. Our brand value, "Support Each Other, Above all We're a Team," sets the tone for how we operate. We are committed to working together, empowering one another, and fostering an atmosphere where everyone's opinion and feedback are valued.

In addition to a fulfilling work culture, we provide our employees with competitive benefits, including a 401K plan, paid time off, and other valuable perks. We understand the importance of work-life balance and strive to create an environment where our employees can thrive both personally and professionally.

When you join Freeman Webb, you become part of a family. We believe in promoting from within and nurturing the growth of our teams. Professional development and consistent training are at the core of our approach, ensuring that our employees have the tools and knowledge to excel in their roles. We celebrate our collective achievements and recognize the contribution of our diverse teams, which has earned us the honor of being named a Top Workplace in multiple cities year after year.

If you are seeking a career that offers growth, a supportive team environment, and the opportunity to make a difference, join us at Freeman Webb Company. Together, we inspire each other to take ownership of our actions and create a positive impact. Apply today and embark on a rewarding journey with us.