Microsoft Dynamics 365 Supply Chain Management Optimization & Customer Outcome Senior Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

What It Means to Be a Consultant at Crowe

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

About the role

Crowe's Microsoft AI Business Solutions practice is expanding, and we're seeking an experienced Microsoft Dynamics 365 Supply Chain Management Consultant to lead our growing post-go-live optimization and continuous improvement offering. Rather than standing up new D365 SCM implementations, you'll partner with clients who are already live on D365 SCM — closing the gap between what the platform can do and what it's actually delivering across inventory, procurement, warehouse, and planning operations today.

This role is ideal for an experienced D365 SCM professional who thrives in a client-facing environment and is passionate about turning an existing investment into ongoing, measurable supply chain value. If you want meaningful impact, autonomy, and a clear path to practice leadership — built around making an existing investment work harder rather than chasing the next big-bang go-live — this is a strategic career opportunity, not just another consulting role.

What You Will Lead and Influence

• Assess live D365 Supply Chain Management environments — Inventory Management, Procurement and Sourcing, Sales and Marketing, Product Information Management, and Warehouse Management — to identify underused capability, configuration drift, and gaps between designed process and actual usage.
• Optimize advanced SCM capabilities already in production, including Master Planning, Asset Management, Transportation Management, and Quality Management, to close performance and adoption gaps.
• Advise clients on supply chain process improvements — inventory optimization, demand planning, procurement, and warehouse efficiencies — with a focus on realizing more tangible value from what's already implemented.
• Gather and analyze ongoing business pain points and translate them into a prioritized enhancement roadmap, functional designs, and system configuration changes.
• Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence.
• Identify opportunities to apply agentic AI and Copilot-driven automation to supply chain processes — reducing manual effort and freeing supply chain teams for higher-value work.
• Identify opportunities to expand client relationships and grow the practice's optimization and managed services offering.
• Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering.

What Makes Crowe a Strong Career Move

• Predictable, sustainable rhythm — remote-first engagements with periodic on-site visits, without the travel load and crunch cycles of full-lifecycle implementations.
• Deep, ongoing client relationships instead of a new logo and a new team every six months.
• High-impact work owning the phase after go-live, when the real value gets created or lost.
• A growing optimization practice you can help shape, backed by a nationally recognized brand.
• Clear advancement into Solution Architect, Industry Lead, or Practice Leadership.
• Genuine investment in your development: certifications, training, conferences, thought leadership.

Experience That Makes You Successful (Must-Have)

• Bachelor's degree.
• 3+ years of hands-on D365 Supply Chain Management experience, including meaningful time supporting or optimizing live production environments — not solely net-new implementations.
• Proven track record identifying and closing the gap between a system's designed capability and how it's actually being used — root-causing adoption issues, not just resolving tickets.
• Strong experience with core D365 SCM modules, including Inventory Management, Procurement and Sourcing, Sales and Marketing, and Warehouse Management, and how they perform under real-world production conditions.
• Strong understanding of supply chain processes, including procurement, inventory, manufacturing, distribution, and logistics.
• Ability to lead enhancement and optimization roadmaps, translate business pain points into scoped, sequenced improvements, and guide teams through execution.
• Excellent communication skills with experience engaging C-suite and director-level stakeholders — including the harder conversation of explaining why "just add a feature" isn't always the right fix.
• Demonstrated ability to manage a rolling backlog, produce high-quality work products, and lead engagements with minimal oversight.

Preferred

• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate; APICS/ASCM certification (CPIM, CSCP) a plus.
• Experience in manufacturing, distribution, or other asset-driven industries.
• Experience with advanced SCM modules such as Master Planning, Production Control, Asset Management, Transportation Management, or Quality Management.
• Experience with complementary ISV solutions within the D365 ecosystem, including how they're affected by platform updates over time.
• Experience designing or implementing agentic AI or Copilot-based workflows for finance or back-office processes.
• Prior consulting experience within a professional services environment, ideally including managed services, AMS, or post-go-live support.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $81,900.00 - $162,100.00 per year.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe provides professional services through two separate entities: Crowe LLP delivers audit and attest services, and Crowe Advisory LLC provides tax, advisory, consulting, and other nonattest services.

The Crowe Global network consists of more than 300 independent accounting and advisory services firms in more than 150 countries around the globe, making it one of the largest accounting networks in the world*. As independent members of Crowe Global, Crowe LLP and Crowe Advisory LLC serve clients worldwide. (*As of July 2026)

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP and Crowe Advisory LLC (and their respective subsidiary entities) does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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