Support Specialist II

Kforce has a client that is seeking a Support Specialist II in Scottsdale, AZ. Summary: The Support Specialist II (SS2) is a mid‑level technical role providing advanced IT support across desktop, server, networking, security, and cloud environments. This position serves as a primary escalation point from Tier 2 support and bridges entry‑level service desk staff and senior engineering teams. The ideal candidate is customer‑focused, technically curious, and able to work independently in a fast‑paced environment. Key Responsibilities:

• Provide onsite and remote end‑user support
• Act as an escalation point for Tier 2 service desk issues
• Troubleshoot and resolve desktop, application, server, network, and cloud issues
• Build, image, and support Windows workstations and applications
• Install, configure, and maintain physical and virtual servers
• Create and manage virtual machines (Hyper‑V; VMware/Azure preferred)
• Configure and support DNS, DHCP, TCP/IP services, VLANs, and LACP
• Perform firewall setup, migrations, and basic policy configuration
• Configure and troubleshoot site‑to‑site and client VPNs
• Administer Windows AD and Azure AD, including user and security management
• Support Microsoft 365, Exchange Online, MFA, EDR, and endpoint tools
• Support backup solutions (Datto, Axcient, Veeam)
• Mentor junior team members and contribute to technical documentation
• Complete assigned projects and ongoing technical training
• High School diploma or equivalent required; Bachelor's degree preferred

Certifications (one or more required):

• Microsoft Azure Fundamentals or M365 certification
• Google Foundational
• VMware VCTA
• Cisco CCST
• Fortinet NSE4
• Or approved equivalent
• 5+ years of hands‑on experience in IT support, systems administration, or infrastructure
• Strong customer service and communication skills
• Experience with an MSP supporting multiple smaller clients is highly preferred

Technical Skills:

• Windows desktop and server operating systems
• Windows Active Directory and Azure AD (user management, group policy)
• Microsoft Office and common desktop applications
• Exchange Server/Microsoft 365
• Hyper‑V virtualization
• TCP/IP services ( FTP, DNS, DHCP)
• Firewalls, VPNs, and basic security controls
• Ability to troubleshoot independently and document solutions

Preferred Skills:

• VMware ESXi and Azure VM experience
• VLAN/LACP and advanced DHCP troubleshooting
• Firewall replacement or migration experience
• Intune, Mimecast, Duo experience
• Backup platforms (Datto, Axcient, Veeam)

This is a contract role to start. Onsite working is required and you will need to drive to other sites in the Phoenix metro area from time to time (mileage is reimbursed) so reliable transportation is a must.