Systems Specialist , WMS Superuser (Weekend, Nights)

Job Title Systems Specialist, WMS Superuser (Weekend, Nights) Location Dallas, Cedardale Rd., United States Position Summary The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be "on call" outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. Essential Duties and Responsibilities Acts as the primary support of the client's systems solutions for the user community. Develops and maintains tracking tools for support service requests and resolutions by location and resource. Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application. Works with the company's team to successfully close support service request issues and support testing activities. Works with project teams to help implement, maintain, and improve Internal Systems. Ensures that company assets are maintained responsibly. Effectively communicates relevant IT-related information to site management and client management (as appropriate). Maintains system efficiency; ensures the site's computer system allows all components, including computers, the network, and software, to work properly together. Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur. Maintain communication with corporate IT and operations staff. Will work with corporate IT to resolve complex issues. In collaboration with IT determines ways to store, organize, analyze, use, and present data. Will produce regular reports on a daily, weekly and monthly basis. Will ensure all RF Standard Operating Procedures (SOPs) are current. Will train associates on updated SOPs, Microsoft Office, WMS programs, and RF guns. Will respond to all inquiries about WMS-Red Prairie and/or other related computer issues. Will refer questions to appropriate person when needed. Responsible for professional verbal and written communication with all internal and external customers. Will adhere to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors. Assist with various research projects and/or special projects. Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility. Ensures that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance. Sets goals to provide continuous improvement for the assigned site. Other Duties Performs other duties as required. Supervisory Responsibilities N/A Computer Skills Mid to Senior Microsoft Office skills Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region Experience in the administration and maintenance of infrastructure, software, systems, etc. Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS Wi‑Fi experience / RF systems and equipment experience Language Skills English (reading, writing, verbal) Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing) Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization) Basic to Intermediate skills needed Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment) Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures) Education & Experience Either a four‑year degree in a computer‑related field or a two‑year degree and relevant experience is a basic requirement Minimum of 2 years of job‑related/relevant experience 3–5 years of experience is preferred Experience dealing with end users, vendors, and clients End‑to‑end understanding of the business intelligence and all the components required to run a BI environment Certificates & Licenses N/A Mathematical Skills Good mathematical skills Other Skills Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts) Customer passion (customer service) Personal integrity (behaving with integrity, sensitivity to others) People and relationship management skills (e.g., demonstrating teamwork, sensitivity to others) Results‑driven (being dependable, persistent/overcoming barriers, being productive, resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, taking initiative, ownership, working autonomously, project management skills) Change management skills (learning agility, adapting to change) Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate Core Competencies Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Independent Contributor Customer Orientation Professional Competencies Physical Demands Occasionally – Handling/Fingering, Sitting Frequently – Bending Constantly – Walking and Standing Ability to lift, carry and push/pull – 21 to 50 pounds Ability to reach above shoulder, reach outward, squat, or kneel Must be able to lift, bend, stoop, reach, and climb; lift up to 30 pounds; stand for several hours per day Must be able to travel by plane and/or automobile Work Environment Rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level is usually low to moderate. Working conditions are normal for a warehouse environment with exposure to changing warehouse temperatures. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation For this position, the expected base pay range is $75,000.00 per year. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr