Members Lounge Attendant

Job Description

Job Description

Company Description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Responsibilities:

The Members Lounge Attendant is responsible for the upkeep, organization, and service of both the Men’s and Ladies Member Locker Rooms and Lounges. They ensure a welcoming, clean, and well-stocked environment, providing exceptional service to members and guests.

• Food and Beverage Service:
  • Understand the Silverware POS system and Food and Beverage menus.
  • Serve food and beverages in compliance with Fairmont Grand Del Mar standards.
  • Possess knowledge of alcohol and understand drink and bar service standards.
  • Maintain a neat and clean workstation/bar area.
• Member Engagement:
  • Make every effort to learn members’ names, interests, etc., to provide personalized service.
  • Accommodate all member/guest needs/requests promptly and courteously.
• Laundry and Towel Management:
  • Collect and transport dirty towels to the laundry bin at the conclusion of each nightly shift.
  • Stock and store towels appropriately in locker bays, showers, and sink areas.
  • Ensure showers are stocked with towels, slippers, shampoo, conditioner, foot powder, and soap.
• Shoe and Equipment Care:
  • Clean and polish both street and golf shoes at members’ or guests’ requests.
  • Check and replace golf spikes at members’ or guests’ requests.
• Maintain Wet Areas:
  • Ensure wet areas are fully stocked and checked several times a day.
  • Maintain cleanliness and appearance of full Locker Room, Lounge, and patio areas.
• Inventory Management:
  • Maintain an adequate inventory of all supplies.
  • Assist in locker access and issue special request supplies to members as needed.
  • Report any shortage of locker room supplies to the supervisor.
  • Order supplies as needed, ensuring timely replenishment.
• Represent the Club with Professionalism: Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.
• Professional Appearance:
  • Maintain a congenial appearance to positively represent the Club.
  • Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Adhere to Safety Regulations: Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.
• Consistent Standards:
  • Maintain the same high standards for both Men’s and Ladies areas.
• Enhanced Communication:
  • Regularly communicate with other team members and management to ensure smooth operations and address any issues promptly.
• Proactive Problem-Solving:
  • Anticipate member and guest needs and take proactive steps to ensure a seamless and enjoyable experience.
• Event Support :
  • Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.
• Feedback Implementation:
  • Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.
• Training and Development:
  • Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.
• Uniform and Identification: Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.
• Miscellaneous Duties:

Perform other duties as assigned by the supervisor, Clubhouse Grill General Manager, and Director of Golf.

Qualifications:

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication:
  • Must be able to communicate effectively with members, guests, and employees.
  • Proficiency in the English language is essential for clear communication.
  • Multilingual abilities are a plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.
• Previous Experience: Previous experience in a similar role within a luxury club or hospitality environment is preferred.
• Training and Certification: Certification in hospitality or customer service training programs can be advantageous.
• Technology Proficiency: Basic proficiency in using POS systems, inventory management software, and other relevant technology.
• Food Handlers Card : Possession of a valid Food Handlers Card 
• Responsible Beverage Service Certification: Possession of a valid alcohol service certification (e.g., TIPS, ServSafe).

Physical Demands:

• Standing: Ability to stand for extended periods while working.
• Mobility: Ability to bend, kneel, or squat as needed for various tasks.
• Dexterity: Wrist dexterity for handling and manipulating objects.
• Strength: Ability to push/pull up to 50 lbs. as necessary.
• Repetitive Movements: Frequent repetitive movement of arms at shoulder level and both hands.
• Reach and Flexibility: Ability to reach with hands and arms, and the ability to twist the neck.
• Lifting/Carrying: Ability to lift and carry items, including supplies and equipment.
• Stamina: Ability to maintain energy and focus over long shifts.
• Adaptability: Capability to adapt to a dynamic work environment with varying demands and tasks.
• Environmental Exposure: Potential exposure to dust and chemicals, requiring the use of protective equipment.
• Protective Equipment : Use of protective equipment as required to ensure safety during tasks involving chemicals or other hazards

Safety Compliance: Commitment to following safety guidelines and using protective gear correctly.

Wage Information

The hourly rate for this position is $20.15

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:  Applicants must be legally eligible to work the United States.