Senior Manager, Strategy and Operations

is a hands‑on strategic and visible role is responsible for shaping, articulating, and embedding Product & Technology's plan and priorities across the enterprise. The ideal candidate thrives in ambiguity, brings structure to complex and evolving challenges, and is energized by change, continuous learning, and delivering through influence rather than direct ownership. Working closely with executive leaders and cross‑functional partners, this individual translates complex concepts into compelling narratives, drives alignment across diverse stakeholder groups, and establishes the operational rhythms that turn strategy into action. Your Day to Day Create and drive the P&T strategy Transform complex ideas, evolving priorities, and emerging opportunities into clear strategic recommendations and executive‑level narratives (mostly in Power Point). Drive clarity and alignment in ambiguous situations, establishing practical paths forward where processes or solutions do not yet exist. Lead and support high‑priority strategic initiatives, adapting quickly as business needs evolve. Embed P&T strategy & messaging Develop compelling storytelling and executive communications that translate strategy into clear, actionable messages for diverse audiences. Establish discipline, operating rhythms, and planning mechanisms that drive focus, accountability, and execution across teams What We Need From You 5+ years of progressive work‑related experience with demonstrated proficiency in travel/hospitality, corporate strategy, or technology strategy, particularly in multi‑stakeholder environments. Proven success operating effectively in ambiguous, fast‑changing environments with the ability to create clarity, structure, and momentum where established processes may not exist. Strong consulting, strategy, or business transformation experience with demonstrated ability to frame problems, evaluate options, and develop & implement actionable recommendations. Exceptional executive storytelling and communication skills, including development of compelling presentations, board materials, and strategic narratives. Demonstrated ability to work across organizational boundaries, build trusted partnerships, and influence outcomes in complex, matrixed environments. Highly proactive and solution‑oriented mindset with a bias toward action, ownership, and continuous improvement. Proven ability to establish operating rhythms, planning disciplines, and organizational structures that improve focus, alignment, and execution. Comfortable navigating evolving priorities, balancing multiple initiatives simultaneously, and quickly pivoting to emerging business needs. Demonstrated proficiency in leveraging AI tools and modern ways of working to improve efficiency, decision‑making, and communication effectiveness. Decision‑making responsibilities (Key Decision Rights): Owns: Executive‑level papers and presentations support for EC, IHG Board, and OA Board/Tech Committee Organization of and content for P&T tower level operational best practices/templates, P&T‑wide forums, SLT/ELT sessions, & leadership off‑sites Messaging strategy for owner communications where P&T‑wide alignment is required Influences: Cross‑functional clarity and adoption of the P&T strategy and value proposition Principles and practices supporting a product‑driven, enterprise‑minded culture How P&T is represented in key external forums and conferences Development of strategy‑aligned tools and messaging for internal and external stakeholders Travel - limited 10% Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office. This expectation may be adjusted with the changing needs of the business. At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties recharge days and volunteering days throughout the year through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Important information The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here. IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr IHG Hotels & Resorts