Manager, Clinical Operations & Program Services (Mission)

Overview Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front‑line patient care department or health program that is delivered through multi‑disciplinary health care teams in a hospital and/or community based direct patient/client care setting. The Manager is responsible for large assigned clinical operation(s) and program service(s) through the leadership provided to staff, or the management of service contracts with contracted agencies. The Manager must directly supervise Nurses at the Level 4 or 5 classification/wage rate. Through the direct leadership and management of people and resources, the manager oversees the operational, administrative activities of a clinical operation or program service; or, supports the operation of clinical services supports for services as provided through contracted agencies. The Manager fosters an environment that empowers and supports individuals to provide safe, quality care; or ensures service contracts meet performance criteria that include safe, quality care. Ensures clinical operation(s) and program service(s) at a site/community area or across sites/community areas are delivered in an effective and efficient manner through consultative advice on clinical services(s) design, policies and procedures, management and leadership or contract management. Maintains effective communications, and where assigned a dual reporting structure, prioritizes and advises on the status of clinical services(s) objectives. Responsibilities Manage resources through the development of operating and capital budgets, review of expenses and the development of action plans. Review contracted agency budgets in terms of established contract performance criteria and liaise with agency to establish required action plans. Provide leadership of people to foster an environment supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care. Provide direct supervision to Nurses at the Level 4 or 5 classification/wage rate. Recruit people, provide leadership and mentorship on individual leadership and development plans, and provide regular, ongoing, transparent and meaningful feedback to provide recognition and to address performance improvement. Review Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establish department objectives and action plans. Provide leadership for quality care, identify risks and action plans in terms of clinical/department outcomes and act as a change agent within the service, fostering an environment of innovation and critical thinking. Interpret, apply and ensure operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations. Investigate and respond to complaints or grievances. Represent the Department in third party venues. Establish and maintain effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners. Coordinate the utilization of shared resources including services, equipment, and space with other departments and/or sites. Participate in strategic operational initiatives, project planning, clinical services development and the development of short and long term tactical clinical, operational or service plans. Assess and advise on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director. Act as a resource to care teams, providing expert consultative advice to other health care practitioners and act as a resource for the assigned clinical operation(s), program services(s) or service contracts. Act as an advocate for patients/residents/clients and families; respond to issues in the area of clinical operations to internal and external partners and agencies; ensure compliance of the complaint review and audit process. Co‑ordinate, participate or facilitate research initiatives taking an interdisciplinary and consultative approach. Identify emerging best practices and technologies and develop strategies for integration into operations. Participate in the development and maintenance of administrative and clinical information systems; ensure Fraser Health, government and regulatory reporting requirements are met. Chair and/or participate on committees; prepare status reports to update the Director(s) and/or develop recommendations on follow‑up action to be taken; implement approved recommendations. Participate in the development, implementation and negotiation of essential service contingency plans. Ensure Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility. Qualifications Completion of an undergraduate degree in health sciences or related field, plus seven years recent related experience, including two years in a leadership role; or an equivalent combination of education, training and experience. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities Excellent oral, written and presentation skills. Demonstrated knowledge and ability in related clinical health care practice, education and program planning, development, implementation and evaluation. Ability to plan, prioritize and carry out projects. Knowledge of department management processes under collective agreements. Demonstrated knowledge of budget planning and preparation principles, concepts and methods. Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues. Knowledge of research methodology, practices and techniques. Excellent investigative, analytical and problem‑solving skills. Ability to work effectively under pressure and with changing priorities and deadlines. Knowledge of Information Systems applications, tools and concepts. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlakapamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the workforce. We strive to maintain an environment of respect, caring and trust. Fraser Healths hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. #J-18808-Ljbffr