Bilingual Benefits Customer Representative

Job Description

Job Description

A-Line Staffing is now hiring a Fully Remote, Bilingual, (IN SPANISH) Benefit Customer Service Representative in Pittsburgh, PA! (Must reside within 2 hours of Pittsburgh).

You’ll have the rewarding opportunity to assist our client plan participants through the enrollment process and updates to their health care and/or pension plans. You will provide exceptional service in a remote environment (following onboarding and training), ensuring each contact is handled with care, professionalism, and a personal touch.

Bilingual Customer Service Representative Compensation

·         The pay for this position is $18.75/hr and goes up to $19.50/hr after 30 days

·         Benefits are available to full-time employees after 90 days of employment

·         A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Bilingual Customer Service Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position Monday – Friday 8am-6pm (extended hours for peak season till 11pm) CST

Bilingual Customer Service Representative Responsibilities

·               Build rapport and provide compassionate, accurate, and timely service via phone, email, and instant message.

·               Customize your communication style to meet the needs of a diverse customer base.

·               Handle sensitive information in compliance with HIPAA, data privacy, and security standards.

·               Translate complex benefit plan information into clear, easy-to-understand instructions.

·               Access plan documents and knowledge bases to resolve issues and anticipate future needs.

·               Document calls and cases with precision and professionalism.

·               Participate in training and team meetings.

·               Perform other duties as assigned.

Bilingual Customer Service Representative Requirements

·         High School Diploma or GED

·         Spanish speaking

·         Excellent English communication skills (verbal & written)

·         Strong analytical, problem-solving, and customer service skills

·         Ability to type 30+ WPM

·         Proficiency in Microsoft Office and multitasking across multiple programs

·         Comfortable working independently in a virtual setting

·         Ability to follow written and oral instructions accurately

·         Strong time management and organizational skills

Bilingual Customer Service Representative Preferred:

·         Associate or Bachelor’s degree

·         Experience with health and welfare or defined benefit pension plans

·         Call center/customer service experience

·         Bilingual (Spanish) is a plus

If you think this  Bilingual Fully Remote Benefit Customer Service Representative position is a good fit for you, please reach out to me—feel free to call, e-mail, or apply to this posting!