Member Service Representative

Title: Member Services Representative Department: Operations Reports to: Club Manager FLSA: Non-Exempt If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club (because they don’t judge either), then this may be your dream job! United PF believes that everyone is a leader. We define leadership as influence, which is independent of hierarchy and can be used positively regardless of the situation. What’s your role? As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgement-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey. Responsibilities You will ensure our club is super clean because our members value this and we’re known for that too. Finding new and current members to join the fitness trainer in fitness classes. You’ll impress new and existing members when you introduce them to our Black Card amenities. They’re going to want these benefits! You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities. Be a leader! Be passionate – love what you do! Have fun and invite members to do the same! A few other things we want you to know Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays. United PF offers competitive salaries, PF Black Card membership and opportunities for growth. We would love to hear from people with Birthdate that confirms you are a minimum of 18 years of age. Passion for helping others. Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals. On-time dependability because you know people are counting on you. English language; ability to speak, understand, read and write. Bilingual - Spanish helpful. High School diploma or GED equivalent. Equal Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join the Club Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Do you have reliable transportation to and from work? Explain your past jobs and how it relates to this particular position? Do you have open availability? Please provide 2 previous work references and their contact information. U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Disability Status Form CC-305 OMB Control Number 1250-0005 Expires 4/30/2026 How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example, but are not limited to: Alcohol or other substance use disorder; Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS); Blind or low vision; Cancer; Cardiovascular or heart disease; Celiac disease; Cerebral palsy; Deaf or serious difficulty hearing; Diabetes; Disfigurement; Epilepsy; Gastrointestinal disorders; Intellectual or developmental disability; Mental health conditions; Missing limbs; Mobility impairment; Nervous system conditions; Neurodivergence; Partial or complete paralysis; Pulmonary conditions; Short stature; Traumatic brain injury; etc. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. We request this information to measure the effectiveness of our outreach pursuant to VEVRAA. Classification of protected categories is as follows: A disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed forces service medal veteran definitions are provided. I was referred to this position by a current employee EARN RAVE REVIEWS Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. We also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself." #J-18808-Ljbffr