Pharmacy Operations Manager

Pharmacy Operations Manager

Organization: Behavioral Health

Agency Contact Name and Information: Nina Francetic

Work Location: Ohio Pharmacy Services, 2150 West Broad Street, Columbus, OH 43223

Primary Location: United States of America - OHIO - Franklin County - Columbus

Compensation: $57.68-$75.61/hour

Schedule: Full-time

Work Hours: 8:00am to 5:00pm - Monday - Friday

Classified Indicator: Unclassified

Union: Exempt from Union

Primary Job Skill: Pharmacy

Technical Skills: Interviewing, Regulatory Compliance, Medical Terminology

Professional Skills: Attention to Detail, Developing Others, Leading Others, Responsiveness, Verbal Communication, Written Communication

Agency Overview: At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders. We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH. DBH Values: Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused) Collaborative (Approachable, Reasonable, Transparent) Value Driven Innovative (Yes Before No) Strong Sense of Urgency Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued. The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.

Job Description: About CPO: Central Pharmacy Outpatient (CPO), founded in 1972, was created to help provide psychotropic medications to financially eligible patients served by Community Mental Health Centers. The program supports these centers by offering cost-effective drug purchasing and dispensing, using tools like statewide contract pricing, generic alternatives, formulary management, medication reviews, and credit for returned medications. CPO runs a mail-order pharmacy that sends patient-specific medication packages to participating mental health agencies. Each Community Mental Health Board sets the rules for which agencies can join the program and determines the clinical and income guidelines patients must meet. Generally, eligible clients must fall within federal poverty income limits and meet at least one clinical criterion: having a severe mental disability or emotional disturbance, being at risk of hospitalization without medication, or recently being discharged from a mental health inpatient facility.

What you'll do at DBH: Ohio Pharmacy Services (OPS) is seeking a dynamic and detail-driven Pharmacy Operations Manager to lead pharmaceutical services for Community Mental Health Centers across the state. This role blends leadership, clinical expertise, and operational management to ensure safe, accurate, and compliant medication services. If you enjoy building strong relationships, improving systems, and guiding teams toward excellence, this position offers a chance to make a lasting impact on community health.

Key Responsibilities:

• Leadership & Program Oversight
• Direct pharmacy services for Community Mental Health Centers using the Central Pharmacy Outpatient (CPO) dispensing program.
• Provide expert guidance on inventory management, budgeting, staffing, training, and technical standards to support partner health centers.
• Ensure full compliance with all state and federal regulations, including those of the Ohio Board of Pharmacy and the U.S. Drug Enforcement Administration.
• Participate in formulary development and oversee the use of automated drug dispensing systems.

• Staff Supervision & Development
• Lead and support CPO pharmacy staff, including interviewing, hiring recommendations, training, and scheduling.
• Manage daily pharmacy workflow to ensure timely, accurate, and professional drug dispensing.
• Oversee leave requests, timekeeping approvals in Kronos, and performance evaluations in OAKS, including PIPs and career development plans.
• Provide coaching, set annual goals, and guide staff through disciplinary or corrective processes when appropriate.
• Conduct staff meetings and collaborate in annual budgeting.

• Regulatory Compliance & Licensing
• Serve as the responsible person on the terminal distributor of dangerous drugs license for the outpatient pharmacy.
• Maintain all required licenses and registrations with state and federal agencies.
• Ensure strict adherence to legal and professional standards for drug security, storage, and handling.
• Develop policies, procedures, and documentation systems to keep records accurate, complete, and compliant.

• Clinical & Operational Services
• Act as a key liaison between the pharmacy and Community Mental Health Centers.
• Represent the Central Pharmacy Outpatient program at meetings and conferences.
• Monitor drug therapy for proper dosing, interactions, and safety using patient profiles.
• Advise prescribers and clinical staff on medication concerns and support clinical pharmacy services.
• Oversee daily operations, including production of pharmacy reports, labeling, and meeting dispensing deadlines.
• Maintain inventory control, monitor stock levels, and enforce security measures for all medications.
• Prepare required reports and ensure proper record retention for all dispensing activities.

• Training & Professional Collaboration
• Participate in and deliver staff development and in-service training.
• Work closely with regulatory agencies and professional organizations to uphold legal and professional standards.

This is an hourly position and is exempt from the bargaining units, with a pay range of $18 on the E1 Exempt Pay Range Schedule. Normal working hours are Monday through Friday, 8:00am to 5:00pm (Flexible Schedule). Additional Salary / Appointment Information: Unclassified per ORC 124.11 (A)(9)

Why Work for the State of Ohio: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications: Position Qualifications Current & valid license to practice pharmacy as issued by Ohio State Board of Pharmacy, pursuant to Section 4729.01 to 4729.29, inclusive of Ohio Revised Code; 12 mos. trg. or 12 mos. exp. in supervision or 3 courses in pharmacy management &/or administration; 12 mos. exp. as licensed pharmacist. Or alternative, equivalent evidence of the major worker characteristics noted above may be substituted for the experience required, but not for the mandated licensure. Training and Development Required to Remain in the Classification After Employment: Continuing pharmacy education as required in Section 4729.12 of Ohio Revised code & Sections 4729-07-01 to 4729-07- 07, inclusive of Ohio Administrative Code. Primary Job Skill: Pharmacy Technical Skills: Regulatory Compliance, Interviewing, Medical Terminology Professional Skills: Attention to Detail, Developing Others, Leading Others, Responsiveness, Verbal Communication, Written Communication Required Educational Transcripts Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution's website will not be accepted. DBH reserves the right to evaluate the academic validity of the degree-granting institution.

Supplemental Information: Application Procedures To be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application