CSR/Dispatcher
Tiger Plumbing Heating & Air
Job Description
Job Description
Job Overview
We are seeking a Service Dispatcher to monitor and manage the service schedule whilst answering phone calls throughout the day. The ideal candidate will be responsible for scheduling, tracking, and dispatching our HVAC Technicians and Plumbers for service requests, ensuring efficient communication between technicians, customers, and internal teams. This role requires strong communication skills with proficiency in multitasking. The Service Dispatcher plays a crucial role in maintaining a smooth operation of the workday, ensuring customer experience is a top priority.
We offer a relaxed, casual work environment with ample opportunity to grow within the company! We also offer flexibility to take time off as needed for whatever you need.
Duties
- Communicate with technicians and plumbers throughout the day.
- Answer the main phone line for customer calls.
- Utilize our CRM Software (ServiceTitan) to plan and organize the schedule for efficiency.
- Book service requests from phone calls from customers
- Make outbound calls when necessary
- Provide excellent phone etiquette and communication skills to handle inquiries professionally.
- Take payments and payment information over the phone
Preferred Qualifications
- Experience with the home service industry
- Experience with ServiceTitan
- Strong knowledge of the greater metro area
- Experience in dispatching and customer service
- Proficiency in typing, data entry, and managing customer information
Required Qualifications
- Strong communication skills , with professional phone etiquette , are essential
- Proficiency in multitasking on computers
- Able to work full-time within the office in Eden Prairie
- Fluently speak and write in English
Vacancy posted 10 days ago
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