Systems Support Tech II

Systems Support Technician II2020 Companies is hiring a Systems Support Technician II to work in our office overlooking Texas Motor Speedway!About the RoleWe are looking for a Systems Support Technician II to join our IT team and provide hands-on technical support across a diverse and evolving technology environment. This is a great opportunity for someone who enjoys solving problems, working directly with users, and gaining experience with both traditional IT systems and modern cloud-based technologies.You'll work with technologies such as Windows 11, Microsoft 365, Microsoft Intune, Entra ID, mobile device management, endpoint security, networking, and VPN connectivity. The role also provides opportunities to participate in technology deployments and IT projects, troubleshoot issues beyond basic help desk support, and expand your skills across multiple areas of enterprise IT.This is a permanent, in-office position working Monday through Friday, 9:00 AM–5:00 PM, with occasional after-hours or weekend support as needed.What You'll DoProvide professional technical support for employeesTroubleshoot Windows laptop and desktop hardware and software issuesSupport Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and OfficePrepare, configure, deploy, and replace Windows computers and mobile devicesSupport devices managed through Microsoft IntuneCreate and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra IDTroubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issuesSupport remote employees using remote access and support toolsSupport company-managed Android and iOS devicesAssist with endpoint security, device compliance, and Microsoft Defender-related issuesInstall and troubleshoot printers, monitors, docking stations, and other peripheralsMaintain accurate ticket notes, technical documentation, and equipment recordsAssist with IT deployments, hardware refreshes, and other technology projectsEscalate complex issues when appropriateWhat We're Looking For3–5 years of relevant IT support, desktop support, or systems support experienceStrong Windows 10/11 troubleshooting skillsExperience supporting Microsoft 365 applicationsWorking knowledge of Active Directory and Microsoft Entra IDMicrosoft Intune experience strongly preferredExperience supporting Android and iOS devicesWorking knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshootingExperience troubleshooting computer hardware, printers, and peripheralsStrong customer service, communication, and problem-solving skillsAbility to manage multiple priorities and document work accuratelyAbility to work independently and collaboratively with other teamsAbility to lift up to 40 lbs.Bilingual in Spanish is a plus, but not required.What's in it for you?Receive a competitive hourly rate, paid weeklyNext-day pay on-demand with DailyPayHealth/Dental/Vision benefits401 (k) program with matchingPaid Time OffPaid HolidaysMobile ReimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees' special pricing for multiple clientsJob Description:Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issuesDiagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issuesInstall and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardwareCreate, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environmentPerform basic wired and wireless network troubleshootingSupport remote employees and devices using remote access tools and VPN connectivityCreate and manage Active Directory user accounts and security groupsPerform system backup and restore files on computers during repairs and replacement computer deploymentsDevelop, document, and effectively communicate job processes, procedures, and ticket resolutionsOrganize equipment, supplies and paperworkPerform all other duties as assignedQualifications:Technical Degree with Certification preferred3-5 years relevant work experienceTechnical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)Knowledge of computer networking, terminology, and methodologyStrong communication, analytical and problem solving skillsEffectively prioritize and organize multiple projects at one time with strong attention to detailAbility to successfully meet deadlinesAbility to lift up to 40lbsAbility to communicate and work well with other departmentsWhat You Can Expect From 2020 CompaniesWe welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's CommitmentWe are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. 2020 Companies