Operations Manager

Role Purpose The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention. Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance via ride‑a‑longs and audits. Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Fill in periodically on customer appointments to help close any temporary staffing gaps. Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively. Ensure safety standards are met or exceeded and that all operations are in regulatory compliance. Monitor and maintain inventory levels of pest / termite control and home services products. Candidate Summary – Qualifications Required Qualifications Adept at problem solving and identifying practical solutions. Ability to effectively lead and motivate others. Good aptitude for basic/intermediate math for calculations related to sales/service. Strong communication skills (verbal, written, presenting). Ability to build rapport easily and establish trust with customers and employees. High school diploma (or GED). Maintain licenses/certificates as required by federal, state, and/or local regulations. Maintain a valid driver’s license. Physical Demands / Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects. Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling. Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways. Going up and down stairs, ladders, scaffolding, ramps, and poles. Operating a motor vehicle safely; maintaining vehicle and other equipment. Wearing personal protective equipment, including OSHA‑compliant respirators. Having healthy vision to perform detail‑oriented activities at close distances. Tolerating a variety of environmental conditions, including extreme heat/cold. Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50‑60 hours/wk) schedule during peak season. Travel up to 100% of time within assigned territory(s). Benefits Benefits start on Day 1 for Full‑Time colleagues with no waiting period. Offer competitive pay with performance incentives. Full‑time colleagues qualify for medical, dental, vision, disability, life insurance, and 401(k) with company match. Vacation days, sick days, company‑paid holidays, floating holidays, and flexible work‑life balance options are available. Training and development programs, tuition reimbursement, and career growth opportunities are provided. Legal & EEO Statement This company is a Drug‑Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. This job posting is advertised on Equal Employment Opportunity websites per the federal and state Equal Employment Opportunity guidelines. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. #J-18808-Ljbffr