Police Services Technician

Police Services Technician

The City of Tualatin is pleased to offer the rare opportunity to join our team as a Police Services Technician. This is a day-shift position that will work Monday-Friday with weekends and holidays off. We are looking for a friendly, customer-service oriented individual who enjoys assisting the public in a fast-paced environment, often acting as the City's first point of contact. The position serves within a high-functioning team providing a variety of customer service functions, and administrative duties such as reviewing, approving and routing police reports, processing public records requests, and data inquiry; with a high level of attention to details and accuracy. The Tualatin Police Department is comprised of a group of close-knit employees dedicated to serving their vibrant and supportive community. The ideal candidate will enjoy working as an integral part of a team, be self directing but also enjoy structure and hierarchy. The successful candidate will be working with a wide variety of law enforcement personnel as well as the public.

If this sounds like a fit for you, check the list of duties and requirements below to determine if you qualify and should apply. Tualatin is an employer of choice.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Provide strong customer service and has frequent contact with people from diverse backgrounds.
• Monitors cameras and entrance to the building and provides initial non-emergency contact with the public and representatives of other agencies for the department at a public counter or over the phone.
• Routinely uses computer, phone or radio while handling frequent interruptions from customers at the service counter.
• Transcribes, generates and distributes police reports to the appropriate agencies.
• Query, enters, verifies, confirms, clears and locates a variety of critical data in Leds/NCIC.
• Responds to requests for information.
• Receives complaints from the public, resolves issues as appropriate and/or refers to others.
• Records a variety of routine information from visitors or callers including activities of suspicious persons and vehicles, traffic problems, impounded vehicles and found property.
• Processes and ensures compliance with highly confidential records to include expungements and sealed orders from the various courts.
• Maintains the department's case files, citations, and court appearance tracking data.
• Operates various office equipment such as personal computer, two-way radio, multi-line phone system, calculator, copy machine, fax machine, printer, and electronic security system.
• Collects fees for alarms, towed vehicles and reproduction of police reports.
• Assists public with accident reports.
• Provides vehicle releases to the public, which includes verifying vehicle insurance information, driving status, vehicle ownership and the collection of fees.
• Prepares and updates statistical report for new media regarding weekly law enforcement activities.
• Prepare, print and distribute local media report.
• Provides assistance to department staff, various agencies and the public with subpoenas, mail processing, reports, statistics and the relay of information.
• Drives to trainings when appropriate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Database software and Word Processing software.

Certificates. Licenses. Registrations: Ability to obtain LEDS Certification within a time period as established by the supervisor. Possession of a valid Oregon driver's license.

Other Skills and Abilities: Working knowledge of: law enforcement rules, regulations and procedures which would ensure the ability to react to a wide variety of situations in conformance with prescribed standards; standard office procedures, business English, spelling, composition and punctuation. Ability to learn, understand and have a working knowledge of FBI NIBRS codes and Oregon State Statutes and how they relate. Ability to learn, correctly interpret, and apply the policies and procedures of a law enforcement agency. Ability to learn to process digital fingerprints and maintain credentials Skill in: organizing, filing and maintaining accurate records, typing accurately, performing general arithmetic computation accurately; and the operation of various modern office equipment, including a two-way radio, multi-line telephone, calculator, copy machine, fax machine.

Education and/or Experience: Graduation from high school or the equivalent general education degree (GED); however, an Associate's degree is preferred. Minimum of 2 years of clerical/administrative experience in a law enforcement field preferred or a combination of education and experience enabling the applicant to perform the essential functions. Applicants must also pass a thorough background check.

Additional Information

Supervisory Responsibilities: Supervision of other employees is not a normal responsibility of this position. May act as a coordinator for various volunteer and temporary personnel.

Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; climb; balance; stoop, kneel crouch, or crawl and taste or smell. The employee is frequently required to reach with hands and arms. The employee may occasionally have to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate. Employee will frequently be subject to emotional and/or upset individuals. Ability to work different shifts, which may include evenings, weekends and holidays; if required. Employees in this classification are required to wear uniforms.