Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representativelocations: Bend, ORtime type: Full timeposted on: Posted Yesterdayjob requisition id: R21117**Location**: **Horizon Bend, OR - H640;** 62860 NE Boyd Acres Rd Suite # 5 Bend, Oregon - 97701**Pay**: $22.00-$25.00/hr and up to $2,500 through our performance bonuses in the summer**Work Hours: Monday - Friday 8:30 a.m. to 5:00 p.m.****The Job**The **Customer Service Representative (CSR)** empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service.**Responsibilities:*** **Eagerly greets** walk-in and phone customers, and listens to understand their needs and challenges.* **Treats customers as business partners**, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.* **Collaborates with team members** and **utilizes all company resources** to sell Horizon's value and give customers the best service and experience possible.* Prepares sales orders and assists customers in selecting and loading merchandise.* Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.* Resolves customer complaints professionally and in a timely manner.* Maintains a clean, well-organized, well-stocked sales center.* Assists in receiving, shipping, and general warehouse duties.* Other duties as assigned.**Requirements:*** Strong customer-service attitude.* Self-motivated and detail-oriented personality.* Thrives in a fast-paced environment focused on serving business owners with urgent needs.* Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.* A cooperative, dependable team player.* Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.* Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.* Possess or obtain forklift certification.* Must be 18 years of age or older to apply.**Preferred:*** High school diploma or GED.* Bilingual (English/Spanish) a plus.* Irrigation experience is a huge plus and knowledge in other landscape products is helpful.**Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!** We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.*POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.*#HDIWEST1 #J-18808-Ljbffr