Front Desk Agent
Concord Hospitality
Front Desk Agent
Job Category: Front Office
Full-Time
On-site
GA, Westin Duluth GAWEDU | 293 6450 Sugarloaf Parkway Duluth, GA 30096, USA
Description
Responsibilities
Assist guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality standards
Promptly address guest concerns and ensure satisfaction in a timely manner
Post guest charges, collect payments, and follow cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Stay knowledgeable about the hotel brand, travel programs, and special offers
Communicate guest feedback effectively to departments and management
Respond quickly to calls, lobby visitors, and team members needing assistance
Maintain full knowledge of hotel safety and emergency procedures
Qualifications
High school diploma or equivalent preferred
Prior hospitality or customer service experience is a plus
Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
"We Are Concord!"
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
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