Sales and Customer Service Coordinator

Job Description

Job Description

Sales Support Specialist

Full-Time, In-Office • Discount Marketing Products (DMP)

Company

Discount Marketing Products (DMP)

Department

Sales

Employment Type

Full-Time, In-Office

Location

Marietta, Georgia

Reports To

DMP Sales Leadership

About the Role

DMP is growing, and we are looking for a highly organized, detail-oriented, and proactive Sales Support Specialist to be the engine behind our quoting process. You will own quoting end to end across both our traditional DMP product lines and our new LED product offerings — preparing quotes, following up, keeping the pipeline visible, and supporting pricing and product research.

This role exists to make the whole sales team faster and sharper. By taking ownership of quoting and follow-up, you free up our sales leaders to focus on customer growth, territory development, and new business — while you keep every opportunity moving and accountable.

If you love bringing order to a busy sales operation, take pride in fast and accurate quotes, and get satisfaction from following an opportunity through to a win, this is a role where your work is felt every single day.

What You Will Do

• Own quote preparation and management. Prepare accurate, timely quotes for both standard and custom requests; gather the pricing, freight, and product information each quote needs; coordinate internally to fill gaps; review for completeness and accuracy; handle revisions; and deliver every quote professionally and on time.
• Drive quote follow-up. Follow up on all open quotes, maintain follow-up schedules, track customer feedback and buying timelines, record outcomes, escalate significant opportunities, and steadily push up the conversion rate.
• Manage the quote pipeline. Keep the quote tracking system current (Open, Won, Lost, Follow-Up Required), monitor quote aging, flag stalled opportunities, generate pipeline reports, and give leadership clear visibility into every active opportunity.
• Support product and pricing. Help with product and pricing research, recommend products and alternatives, support margin analysis and pricing calculations, assist with custom project pricing, and build deep knowledge of DMP and LED product lines.
• Back up the broader sales effort. Process and follow up on trade show leads, assist with territory development, maintain sales documentation, keep CRM records and opportunity data accurate, generate sales activity reports, and support special sales projects as assigned.

What You Bring

• 3+ years in quoting, estimating, sales support, inside sales support, project coordination, or a related field
• Strong organizational skills and sharp attention to detail
• Strong Excel and spreadsheet skills
• Excellent written and verbal communication
• Ability to juggle multiple priorities at once and meet deadlines independently
• Experience working with CRM systems

Nice to Have

• Experience in promotional products, printing, displays, signage, trade show products, manufacturing, or related industries
• Experience preparing custom quotations
• Experience with pricing, freight calculations, and margin analysis
• Experience supporting technical or custom-built products

How Success Is Measured

You will know you are winning in this role by the numbers that matter most:

• Quote turnaround time and quote accuracy
• Quote follow-up completion rate and conversion rate
• Open quote pipeline value and quote aging
• CRM and reporting accuracy
• On-time project completion

Who Thrives in This Role

The ideal candidate is proactive, organized, analytical, and detail-oriented, and is comfortable managing a high volume of opportunities at once. This person plays a critical role in supporting DMP’s sales organization and driving overall sales efficiency and growth.

Equal Employment Opportunity

Discount Marketing Products is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. DMP is committed to providing a workplace free of discrimination and harassment, and to making reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs.