CALL CENTER SERVICES SUPERVISOR - SES - 60055227 - ESS Program Pensacola/Miami/Tampa

Call Center Services Supervisor - SES

This is an ESS Statewide Call Center Supervisor position. This is a professional position primarily responsible for the supervision of a call center unit that is responsible for providing support services for government assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining government assistance eligibility, monitoring, and measuring performance. The primary duty of the incumbent in this position is to spend most of their time communicating with, motivation, training, and evaluating employees, planning and directing their work, and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.