Retail Hardgood Sales Associate - Winter 2026/27

Retail Hardgoods Sales AssociateLocation: Bend, OregonAre you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.This role comes with amazing perks & benefits because we want our employees to Work Where You Play!Free employee season pass and free or discounted dependent(s) season passFree and discounted friends & family day passesFree transportation to & from Bend, Sunriver, and La PineDiscounts across the resort (food & beverage, retail, rentals, lessons & more)Winter season employee housing program & Summer season camping program401k with up to 5% company match & immediate vestingDiscounted daycare onsite at Mt. BachelorLocal & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resortsPosition SummaryThe Retail Hardgoods Sales Associate at Mt. Bachelor Sports serves as a passionate, personable, and professional gear guru, focused on delivering outstanding sales experiences through deep product knowledge and individualized customer service at the Pro Shop and Demo Center. This position seeks a committed sales professional who cultivates and specializes in extensive knowledge of all our 'hard goods' product lines including but not limited to ski and snowboard equipment, boots, bindings, tuning, and specialty accessories, all while dependably meeting assigned sales objectives through superior customer care and intentional relationship building to maximize sales outcomes and secure customer loyalty through informed merchandise recommendations, seamless transaction completion, and swift handling of any purchasing concerns, establishing strong customer connection that builds trust and drives sustained sales performance.The Retail Hardgoods Sales Associate role incorporates fundamental retail responsibilities, including demo fleet maintenance, boot-fitting proficiency for demos, inventory oversight, safety protocol adherence, and collaborative partnership with team members to foster a dynamic, achievement-focused retail culture. This sales-driven position requires proficiency in point-of-sale systems, cash and credit card processing, product research and knowledge sharing, merchandise check-in procedures, and internal transfer coordination, while also maintaining vigilant inventory control through proactive customer service and proper alarm system response protocols. This position presents retail professionals with the opportunity to channel their passion for mountain sports and exceptional service while enhancing Mt. Bachelor Sports Pro Shop's reputation as the premier provider of premium performance gear, where technical expertise, sales acumen, and customer engagement converge to consistently meet individual and team sales expectations in a vibrant and dynamic mountain retail environment.Major Responsibilities/ Daily Essential FunctionsStore OperationsPrepare the Pro Shop for daily operations, including opening and closing proceduresRestock products and ensure adequate inventory levels for optimal sales opportunitiesMaintain store cleanliness standards through proactive cleaning, dusting, and vacuumingComplete daily checklists and operational reports as directedCustomer Sales ExcellenceWelcome customers with warmth and professionalism while quickly ascertaining their specific needs through active listening and comprehensive product knowledgePresent tailored purchase options that align with customer preferences and budget considerations to effectively drive sales conversionBuild lasting customer relationships through personalized follow-up service and expert recommendations that encourage repeat businessExecute accurate POS transactions, including special orders, returns, exchanges, and coordination with the inventory management teamProcess all payment methods while applying appropriate discounts and maintaining accurate transaction records and daily sales reportingInventory ManagementReceive and process new merchandise shipments with accuracyVerify packing slips, record items on receiving worksheets, and attach price labelsRestock items from warehouse inventory, ensuring accurate labeling and pricingMonitor inventory levels for popular items and communicate low stock alerts to managementConduct regular inventory counts and assist with annual inventory proceduresAssist with price changes, markdowns, and promotional setup as directedMerchandising and Visual PresentationInspect all display fixtures daily to ensure accurate product presentation based on warehouse inventory levelsOrganize and straighten all products throughout operating hoursExecute merchandising store refresh as directed to feature high-volume inventory and encourage salesUpdate promotional signage and pricing displays as neededProduct ExpertiseResearch, develop, and maintain comprehensive knowledge across all product categories with a focus on hardgoods, emphasizing features and benefits to enhance sales effectiveness and elevate overall sales performanceMaintain a strong understanding of current and historical ski and snowboard equipment, staying current on industry trends, new products, and competitive offeringsPractice product demonstrations and fitting techniquesShare product expertise with team membersDemo Equipment MaintenanceInspect/Test equipment upon renting and returningTune, Repair & Wax equipment as needed to ensure premium presentation and performanceRemove damaged equipment from the fleet and report damaged equipment to the Retail Sales Manager or the Warehouse Inventory ManagerPoint-of-Sale OperationsExecute POS transactions with accuracy and efficiencyProcess merchandise returns and exchanges in accordance with established return policiesApply discounts, markdowns, and employee discounts appropriatelyHandle cash, credit card, and gift card transactionsMaintain transaction records and complete daily sales reportingProfessional DevelopmentAttend daily morning meetings and scheduled staff meetingsMaintain current and comprehensive knowledge of resort services and programsParticipate in vendor clinics and training sessions to enhance hard goods and accessories product expertiseComplete required training modules and certification programsStore Security and Loss PreventionGreet customers upon entry to establish presence and deter theftMonitor customer traffic and merchandise movementProvide attentive customer service to prevent customer neglect and ensure coverageSecure high-value merchandise and maintain visual oversight of the sales floorFollow proper procedures for handling suspected theft or security incidentsEnsure collaborative communication to cover the sales floor with all scheduled team membersSafety and Risk ManagementPractice "See it – Say it" protocol, sharing safety concerns with management immediatelyFollow mountain-wide safety proceduresMaintain knowledge of emergency contacts and procedures, including Ski Patrol, Resort Dispatch, and Mountain Medical locationsParticipate in weekly/bi-weekly safety huddles and complete safety documentationVerify the location of first aid supplies and ensure emergency exits remain clearComplete incident reports and maintain safety records according to departmental standardsEnsure appropriate training and proficiency with approved documentation before using power tools or ASTM equipmentSecondary FunctionAssist with softgoods sales and retail operations as directedComplete additional tasks as assigned by management or lead staffInterpersonal ContactsResort Guests and EmployeesSpecific Job Skills/CertificationsLicense/Certifications: Must pass the required binding certification tests from designated manufacturers.Technical: Boot fitting knowledge, knowledge of equipment performance, construction, and selection.Physical Capabilities: Must be able to stand for extended periods. Climb, bend, lift, and have full motor function. Willingness and capability to learn to use manual equipment and power tools.Education/Related Experience