Servicenow at The Jupiter Group, Houston, Texas

Job Title

This is a part-time role that you can do while still in your Full-time position. The pay is $50/hr W2.

ServiceNow Catalog Builds & Modifications

Building new ServiceNow catalog items or modifying existing ones

Making UI/UX adjustments to catalog items (rich text variables, collapsing sections, showing/hiding admin fields, spacing issues)

Updating UI Policies and Business Rules tied to catalog behavior (state changes, mandatory comments, conditional field displays)

Workflow & Notification Enhancements

Creating or modifying workflow-driven email notifications for catalog requests

Adjusting email notification content and formatting, including dynamic user data and standardized templates

Ensuring multiple workflow notifications stay in sync when similar logic exists in more than one place

Approval, State, and Portal Behavior Fixes

Troubleshooting approval behavior differences between platform view and Service Portal

Fixing state transitions caused by conflicts between UI Policies, Business Rules, and portal widgets

Requesting custom portal widget changes so comments and state updates occur correctly during approvals

Inbound Email / Injector Troubleshooting

Asking for help debugging email-to-incident injectors not creating records as expected

Investigating Inbound Actions, assignment logic, and email logs in production

Granting temporary access so vendor could analyze production logs and scripts

Demand & Project Customization

Requesting design and build work to extend Demand Management functionality (e.g., operational demands that can create projects)

Coordinating discussions and follow-up work around custom demand-to-project logic in ServiceNow

Flow Designer & Script Coordination

Conducting shadow sessions on Flow build and logic for knowledge transfer to BCM team

Verifying that new or updated variables were correctly wired into flows and tasks

Workspace Modifications

Modifying SOW forms and UI behavior to match forms and UI behavior on the platform view (INC/CHG)

Creating additional content on landing page of Service Operations Workspace, other user experiences