Field Service Technician

Overview Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in the U.S. Additional information about Kinetic is available at This position follows a union bidding process. About the Role Kinetic’s team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small businesses, enterprise, and carrier partners across the United States. Our Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships. This is a safety sensitive position. Responsibilities Install and repair residential and business communications services including telephone, internet, and video. Train and work with tools and test equipment to provide service of multiple different technologies and network designs. Recommend products and services that resolve customer communications needs. Work in both buried and aerial plant requiring pole climbing and ladder skills. Safely operate and maintain a clean and organized company service vehicle. Work in both inside and outside environments. Complete necessary safety training and follow safety standards and regulations. You will report to the Manager of Local Operations. Qualifications Basic technology and math skills. Valid driver’s license and safe driving record. Ability to distinguish colors in use of color-coded cable. Ability to use equipment with maximum load capacity of 275lbs. Ability to lift up to 50lbs, capable of working aloft. Ability to successfully complete required safety training. Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours. Ability to respond to after hour callouts. High School Degree or GED equivalent. Preferred (Even Better) Customer service or sales experience. Certifications or training directly related to the position. Two-year technical degree in computers or electronics, or the equivalent in work experience. Physical and Work Demands Physical Tasks – Standing Continuously: 67-100%; Walking Continuously: 67-100%; Sitting Occasionally: 0-33%. Driving - Car: Occasionally: 0-33%; Van: Continuously: 67-100%; CMV: Occasionally: 0-33%; Climbing: Continuously: 67-100%; Bending/Crouching: 67-100%; Pushing-Pulling: 67-100%; Carrying: 67-100%; Reaching Above Head: 67-100%; Lifting-Lowering various weights: 67-100%. Repetitive Hand Actions – Medium Dexterity: 67-100%; Fine Manipulating: 67-100%; Operate Foot Control: 0-33%. Audio-Visual Needs – Hearing, Near Vision, Far Vision, Peripheral Vision: 67-100%; Depth Perception: 0-33%; Color Discrimination: 34-66%. Exposures – Cold/Heat 34-66%; Dampness, Heights, Vibration, Skin/Lung Irritants, Dust, Fumes/Gases as applicable 0-66%. Equipment Used – Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van. Types of Driver’s License – Driver’s License. Benefits 401K Plan Health & Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational Assistance Plan EEO and Compliance Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Notices Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or email View email address on click.appcast.io for information on foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination. #J-18808-Ljbffr