Donor Experience & Engagement Specialist

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.Work Shift (if applicable):Shift 1 (United States of America)Job Description:Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.Your impact as a Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.What to ExpectSchedule:Monday 9:30-6:00pm and Tuesday-Friday 8:30-5:00 pmCompensation:$19.39 - $20.60Our comprehensive total rewards support you, your family, and your future withMedical, dental, and vision insurance401K + 5% company matchTuition assistance up to $5k per yearFree basic life and AD&D insuranceFree short-and-long-term disability insurancePaid time offEmployee Resource GroupsRecognition and perksAs a Donor Relations Specialist, you'll get toAssist donor services staff by addressing donor questions and monitoring donor wait times.Retain current donors by scheduling their next donation appointment.Educate donors on additional collection techniques to optimize donation opportunities.Administer customer service and marketing survey to donors.Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.High School Diploma or GED requiredOne year of customer service experience required#CSRADLocation:13952 Denver West Parkway Building 153, Suite 150 Lakewood, CO 80401Job Category:Sales / Community OutreachContact Information: View email address on click.appcast.io you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together. #J-18808-Ljbffr