HVAC Dispatcher

Job Description

Job Description

Absolute Heating & Air, in Pittsburgh, PA, is seeking a full-time HVAC Dispatcher to join our dispatching team. We offer a competitive pay range of $50,000 - $90,000/year, including performance bonuses, and commissions. The right qualified candidate may have the opportunity to work remotely from home. We also offer this dispatching position generous benefits! This includes:Health, vision, and dentalLifeShort and Long-term disability401K retirement planProfit sharing optionsBonus structurePTOFlexible scheduleGrowth opportunitiesUniforms5-Star reviewsTeam competitionsRecruitment and job referralsSeasonal commitments, and more!YOUR DAYAs an HVAC Dispatcher, you will coordinate schedules and communicate with clients to manage service requests efficiently. You will handle inbound calls, create new accounts, and book jobs while ensuring top-notch customer service. You will follow up on open jobs and estimates, working closely with team members to meet client needs promptly. Out bounding to fill the schedule, and to schedule return visits. A dispatch close out process that follows a check list to make sure the technicians close out a job appropriately and meets all of the requirements.YOUR HOURSYou will work full-time from 8:00am to 5:00pm, Monday to Friday. There is flexibility to start earlier, work later, or take on weekend shifts if desired.REQUIREMENTS FOR AN HVAC DISPATCHERRequired:Strong dispatching experience and background ServiceTitan experience is a must. Experience with additional ServiceTitan products is ideal, but the Pro Products are not requiredPreferred:Experience working in home service tradesCustomer service experienceAbility to understand performance reports and dataExperience with Microsoft programs, including Excel and TeamsPotential to do inside sales and make a commissionOUR MISSIONAt Absolute Heating & Air, we pride ourselves on being a leading HVAC service provider in Pennsylvania and West Virginia. With a commitment to excellence and a passion for comfort, we've kept homes and businesses comfortable and efficient for over a decade. Our team is a blend of skilled professionals and friendly faces, all dedicated to providing top-notch service with a personal touch. Join us and be part of a company that values innovation, quality, and customer satisfaction. Together, we create environments where people can thrive. Welcome to Absolute Heating & Air, where your comfort is our mission!READY TO APPLY?If you are interested in this dispatching opportunity, please apply using our 3-minute, mobile-friendly initial application process. We look forward to hearing from you and welcoming you to the Absolute Heating & Air team!Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.