Line & Ramp Services Agent at Jet Aviation Bedford, TX

Line & Ramp Services Agent Job at Jet Aviation, Bedford, TX Location: Bedford, MA, US 01730 Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 5107 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary This role puts you at the center of airport operations, supporting aircraft, crews, and passengers with safety, precision, and exceptional service. Each shift, you'll work alongside a dedicated team in a fast‑paced, dynamic environment where adaptability, teamwork, and customer focus are key. Your work is supported by both a safety & training network and a robust operations & management framework, allowing you to tap into expertise across functions to guide your efforts. With these interconnected support systems, you'll be part of a team committed to delivering top‑notch service and meeting the intricate demands of luxury flight. This role is on‑site, working from our concierge style Fixed Base Operator (FBO) location in Bedford, MA where you will be right at the heart of the action. As a key member of the FBO team, you will work closely with clients, passengers, crew, and fellow team members, providing an exceptional experience and ensuring smooth operations for each flight. Minimum Requirements A High School Diploma, GED, or equivalent education. A valid driver's license and a strong sense of responsibility. Basic English communication skills (B1 level or above). A courteous, respectful attitude and a reliable work ethic. Preferably at least one year of mechanical experience. Direct line and ramp experience preferred, but not required. Willingness to work flexible hours - rain or shine. Must be able to handle the demands of an active, on-the-move role. A strong eye for quality and a natural focus on customer service. The ability to stay cool, calm, and collected under pressure. Someone who takes pride in doing things right, enjoys working outdoors. Main Responsibilities Safely handling aircraft ground operations, including fueling, towing, marshalling, and ground support equipment. Delivering excellent customer service by assisting passengers and crews with luggage, transportation, and amenities. Maintaining facilities, equipment, and supplies to the highest standards of safety, quality, and cleanliness. Supporting a strong safety‑first culture by following procedures and promptly reporting hazards or issues. Day to Day Operations Handle ramp operations while following top‑tier safety and quality standards. Provide porter services - delivering luggage, cargo, and transporting crew and passengers. Assist with aircraft movements, including towing, pushback, marshalling, and disconnecting. Operate ground support equipment (GPU, water, lavatory services, etc.) with care and precision. Keep things stocked and spotless by assisting with catering items, ice, coffee, and cleaning duties. Support a strong safety‑first culture by actively participating in safety and quality programs. Report any hazards, near misses, or unusual occurrences to keep operations smooth and safe. Work Schedule and Compensation We are looking for team members who thrive in a dynamic, around‑the‑clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate 24 hours daily, 7 days weekly. The initial shift assignment will be the day shift, with potential changes over time as business needs evolve. Includes a 6‑month training period on a day shift. Salary: $18 – $26 per hour ($39,000 – $56,000 annually), plus performance‑based bonus up to 5% of annual salary. Benefits / Perks Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts. Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards. Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%; Tuition Reimbursement for approved CE pursuits. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific physical requirements: hands/fingers use, standing, walking, sitting, climbing, balance, kneeling, crouching, crawling; lifting up to 25 lbs routinely and up to 50 lbs occasionally; vision requirements (close, distance, color, peripheral, depth perception, ability to adjust and focus); weather conditions (able to work in all types of weather); noise, vibration, fuel fumes; moderate to loud noise levels; heavy maintenance environment and upscale customer areas. Additional Details At Jet Aviation we believe in selecting the best candidates through a comprehensive and thoughtful process. If you're selected to move forward, you can expect a multistage interview process, including connections with team members and leaders. As part of our commitment to safety and security, the selected candidate must successfully pass pre‑employment requirements before finalizing employment. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr Itlearn360