Agent Services Representative - Realty

Job Title

This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Assist with marketing and communication efforts related to agent recruiting. Coordinate recruiting campaigns, social media posts, events, and office promotions with our marketing team. Support office leadership with recruiting appointments, presentation, and events.
2. Coordinate and manager the onboarding process for all new agents.
   • Ensure all required paperwork, systems access, and office setup are completed efficiently
   • Guide new agents through company tools, platforms, policies, and procedures
   • Help agents stay organized with checklists, timelines and accountability follow-up
3. Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate's personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports.
4. Provide administrative and clerical support to management and sales associates which may include assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
5. May assist agents with setting marketing plans and organizing and facilitating agent training activities.
6. Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
7. May serve as back-up to other office staff.
8. Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.

Experience:

• One to three years clerical or administrative experience.
• Marketing and graphic design background helpful.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office products.
• Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.
• Demonstrated verbal and written communication skills including presentation ability.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.