Sys Supp Analyst

Description:

Onsite in Columbus, OH

Pay: $37-$39.45/hr

Must Haves: Maximo technical support / testing experience

Job Summary:

Work under some supervision. Support Supply Chain, Procurement, and Fleet Operations (SCPFO) systems and technology. Identify research and resolve data, system and business integrity issues. Collaborate with SCPFO personnel, its customers, business units, and cross-functional teams to test and support SCPFO applications. Assist with the development of procedures, quick reference guides and presentations to communicate system functionality, issues, and resolutions. Gather and analyze data for use in business cases and cost justifications.


1) Maximo Purchasing modules experience (Purchase Requisition, Purchase Order, Purchase Contract) is a must.

2) Ariba Commerce Automation Network and EDI experience is preferred.

3) Working knowledge of Cognos or SQL Query writing is a must.

4) ServiceNow and Jira experience is a plus.

5) Maintain technical industry knowledge, an understanding of regulatory/legal/financial guidelines and a working knowledge of business unit processes and procedures.

6) Possess the team-oriented and self-motivated qualities necessary to be an effective facilitator and participant in business unit process improvement initiatives.

7) Provide advanced level system support and subject matter expertise.

8) Learn and adopt SCPFO "lean" initiatives and assist in the continued improvement of processes and application usage.

9) Respond to user questions such as performance testing, data integrity and problem analysis, and issue resolution.

10) Demonstrate excellent verbal and written skills to communicate to business unit personnel in advance of any changes to application functionality, systems status and outage schedules.

11) Demonstrate advanced level of knowledge of MS-Office skills and reporting.

12) Prepare reports for the purpose of troubleshooting and data integrity analysis. Record and track system issues through final resolution.

13) Effectively communicate and collaborate with leadership, business unit personnel, their customers and suppliers in order to promote the most efficient and effective use of business unit applications.

14) Supply Chain, Procurement and Fleet experience is preferred.


ESSENTIAL JOB FUNCTIONS:

Support the communication and collaboration with SCPFO personnel, its customers, business units, and cross-functional teams in the testing and support of SCPFO applications.

Support SCPFO systems, electronic commerce functionality and other forms of technology.

Be knowledgeable of current system technologies and assist with the implementation and support of new technologies.

Identify system problems and issues leverage all available data sources, including subject matter experts internal and external to the organization, to resolve system issues in accordance with established procedures and controls.

Participate in focus groups and process improvement initiatives in order to prioritize and escalate system issues for resolution.

Assist with running pre-defined reports to research and resolve data, system and business process integrity issues.

Gather data and prepare basic test scripts to support the application production migration process.

Assist with the development of procedures, quick reference guides, and other documentation to communicate system functionality, issues, and resolutions.

Analyze data obtained from systems and reports for use in business cases and cost justifications.

Develop presentations for reporting progress on specific initiatives and to promote the most efficient use of technology.


MINIMUM REQUIREMENTS:

Education:

Bachelor's degree in Information Technology, Supply Chain Management, or related field of study such as Accounting or Business Administration or Associate's degree with 2 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources or high school diploma/GED with 4 years systems support experience involving programming, coding, SQL querying or advanced reporting requiring complex table joins and multiple data sources.


Experience: Minimum of 4 years systems support related experience (in addition to any experience identified above).


OTHER REQUIREMENTS:

1) Be familiar with SCPFO-related systems and technology.

2) Learn the basic principles of policies, procedures, and controls.

3) Understand the components of the organization and its stakeholders.

4) Possess team-working skills such as collaboration, commitment, active listening and acknowledgement; have the ability to identify stakeholders.

5) Seek to broaden knowledge in areas of the company and industry which will complement acquired expertise.

6) Demonstrate excellent verbal and written skills.

7) Demonstrate the highest standards of ethical behavior and support the Company's Corporate Code of Conduct.

8) Demonstrate moderate level of knowledge of MS-Office skills.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or View phone number on click.appcast.io.


Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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