Inside Sales Representative

Inside Sales Representative – Temp to Perm Our client is a prominent global provider of specialized industrial equipment and engineered solutions that support essential infrastructure across multiple sectors, including large‑scale agriculture and renewable energy. This is a contract‑to‑hire position. Candidates must be available for daily onsite work and comfortable commuting to the Harlan, IA area. Responsibilities Manage a high volume of inbound communications regarding order placement, returns, and delivery tracking. Act as the primary point of contact for customer inquiries, ensuring professional resolution of complaints and service requests. Facilitate initial assessments for warranty claims and coordinate documentation for technical reviews. Conduct outbound follow‑ups and outreach within assigned territories to support business development and logistical coordination. Oversee the full lifecycle of order entry, ensuring all data is accurately reflected in the internal management system. Audit customer accounts and historical order data to verify the technical accuracy of new requests against production capabilities. Manage the Return Goods Authorization (RGA) process for various scenarios, including credits and warranty‑related returns. Collaborate with the Engineering department to translate technical analysis into actionable rework or replacement orders. Synthesize technical specifications and pricing data to produce comprehensive formal quotations for prospective clients. Provide essential administrative and logistical support to the outside sales team to streamline territory management. Qualifications Strong verbal and written communication skills to bridge the gap between customers, internal engineering teams, and field sales staff. Attention to detail: proven ability to manage precise data entry and verify intricate technical details without oversight. Problem‑solving skills with the ability to navigate warranty disputes and service challenges, focusing on efficiency and customer satisfaction. Technical proficiency: experience navigating ERP or similar order management systems to research and document client history. Reliable transportation and the ability to commute daily to the Cedar Falls/Waterloo area. Requirements Candidate must be a U.S. citizen or lawfully eligible to work in the United States. #J-18808-Ljbffr HireSource Solutions