Scheduling Coordinator

Scheduling Coordinator

We are seeking a highly organized and customer-focused Home Care Scheduler / Staffing Coordinator to manage daily operations related to client scheduling, caregiver staffing, and office communications. This role is responsible for coordinating care services for 80+ clients, ensuring appropriate staffing coverage, managing authorizations, and serving as a primary point of contact for both clients and employees. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively balance multiple priorities.

Manage and maintain daily, weekly, and monthly schedules for 80+ home care clients.

Coordinate caregiver assignments to ensure all client visits are staffed appropriately.

Monitor schedule changes, call-offs, and last-minute staffing needs while maintaining continuity of care.

Manage and track client service authorizations to ensure services are delivered within approved limits.

Communicate regularly with clients, family members, caregivers, and referral sources regarding scheduling and service needs.

Answer and manage incoming phone calls during business hours, providing exceptional customer service and resolving concerns promptly.

Conduct caregiver interviews and assist with recruiting activities as needed.

Collaborate with management to address staffing challenges and operational needs.

Maintain accurate scheduling, employee, and client records within agency software systems.

Participate in the agency's on-call rotation, responding to after-hours scheduling and staffing issues several days per week.

Assist with administrative tasks and special projects as assigned.

High school diploma required; associate or bachelor's degree preferred.

Previous experience in home health care, healthcare scheduling, staffing coordination, or customer service preferred.

Strong organizational and time-management skills with the ability to multitask effectively.

Excellent verbal and written communication skills.

Proficiency with computer systems, scheduling software, and Microsoft Office applications.

Ability to work independently while maintaining a high level of accuracy and attention to detail.

Professional demeanor and commitment to providing outstanding customer service.

Ability to handle confidential information in accordance with HIPAA guidelines.

Experience working in home care, home health, hospice, or healthcare staffing.

Knowledge of caregiver scheduling and client authorization management.

Recruiting and interviewing experience.

Ability to remain calm and effective in urgent staffing situations.

Full-time position.

Business hours with participation in an on-call rotation several days per week.

Occasional flexibility required to address urgent staffing needs.

Competitive salary based on experience.

Benefits package available.

Opportunities for professional growth and advancement.