Technology Support Aide

Position Type:
Technology

Date Posted:
4/13/2026

Location:
Fairmont School District 89
(High-Needs School)

Date Available:
07/01/2026

Closing Date:
04/27/2026


Primary Objective

Provide on-site technical support and basic systems administration for staff and student technology in the district's school building to help ensure the effective, efficient, and secure operation of devices, accounts, instructional technology, and related systems in accordance with district procedures and Board of Education policies.

Minimum Qualifications

• High school diploma or general education degree (GED) required
• College coursework related to technology preferred
• Demonstrated ability to install, maintain, troubleshoot, and repair computers, printers, and related devices in a networked environment
• Working knowledge of current operating systems and commonly used software applications
• Basic knowledge of structured cabling systems and network wiring
• Ability to prioritize, organize, and complete multiple tasks with attention to detail
• Strong verbal and written communication skills with the ability to work effectively with staff at all levels
• Strong customer service skills and a professional, service-oriented demeanor
• Ability to exercise discretion and maintain confidentiality in matters relating to students, staff, parents, usernames, passwords, and district business
• Critical thinking and problem-solving skills
• Ability to work independently with minimal supervision while knowing when to escalate issues appropriately

Preferred Qualifications

• Previous hands-on experience in technical support, device repair, or school technology support
• Previous experience with Google Workspace administration
• Previous experience with Apple School Manager
• Previous experience with MDM platform(s)
• Experience supporting Chromebooks, iPads, Windows PCs, printers, and classroom technology
• Experience providing account administration and end-user support in an education environment

Essential Job Functions

• Provide first-level technical support and troubleshooting for staff and student technology issues; escalate major or complex issues to the Director of Information Technology
• Diagnose, repair, maintain, and prepare district-issued devices, including PCs, Chromebooks, and iPads
• Assist with warranty claims and technology device repair logistics
• Install, configure, and maintain new and existing computer hardware, software, and peripherals
• Serve as an on-site technology resource for staff throughout the school building
• Assist with the Technology Help Desk and respond to requests in a timely and professional manner
• Document problems, work performed, and resolutions using the district ticketing system
• Assist with basic systems administration and account support in Google Workspace, Apple School Manager, and district MDM platform(s) under the direction of the Director of Information Technology
• Assist with account provisioning, account updates, device enrollment, and related administrative tasks
• Maintain confidentiality and security when working with student and staff usernames, passwords, and access credentials
• Assist with setup and support for audiovisual needs, including assemblies, presentations, and other school events
• Assist in maintaining copiers and printers, including toner inventory and placement of service calls when needed
• Support the administration of computerized state and local assessments, including IAR, ISA, ACCESS, and NWEA MAP tests
• Assist in preparing the school for the start of the school year
• Assist with summer technology projects as part of the regular 260-day work schedule
• Perform additional duties as assigned

Physical Requirements

• Frequent standing, walking, bending, reaching, carrying, and lifting
• Ability to occasionally lift, move, or push items weighing up to 30 pounds
• Occasional climbing on ladders

Working Conditions

Work is performed on-site in the district's school building, including business office areas, classrooms, and other school facilities.

Terms of Employment

• 12-month Employee (Fridays off in the summer, per Board approval)
• 8 hours per day
• Normal work hours: 8:00 a.m. to 4:00 p.m.
• 10 vacation days
• 18-20 paid holidays, depending on the school calendar

Compensation and Benefits

• Salary range: $41,000-$45,000 (commensurate with experience)
• Health insurance, Dental Insurance, Life Insurance, Flex Spending, Tuition Reimbursement, Professional Development

FLSA Status

Salaried / Non-Exempt

Supervisory Responsibilities

This position does not supervise employees.

Reports To

Business Manager/Director of Information Technology

Evaluation

Per District procedures

Application Procedure:
Apply Online. If you have questions, please get in touch with the district office at View phone number on click.appcast.io.