Account Director

Job Description

Job Description

Description:

Location:

We provide a hybrid work schedule, allowing employees to work from home on some days and be present in the office on others. Office Address: 500 Washington Ave S, Suite #1000, Minneapolis, MN 55415

Company Overview:

If you’re looking for a fast-paced, growth-focused environment to flex your digital marketing muscle, Rocket55 is a perfect fit. Rocket55 has been a full-service digital marketing agency for 16+ years, no small feat in an industry that changes and evolves daily. Keeping up with the technological innovations and market trends in our industry makes every day working here an adventure. We’re looking for fellow hard-working digital enthusiasts who are eager to drive results for our clients, thrive in a diverse and dynamic workplace, and add to a culture of curiosity, innovation, and awesomeness.

Join our energetic, success-driven team and be part of a company that values relentless pursuit of results, curiosity, collaboration, and adaptability. If you are driven by excellence and hungry for success, we want to hear from you!

Job Summary:

Client Retention & Satisfaction

• Maintain and grow retention across your client portfolio
• Build deep, multi-level relationships with client stakeholders
• Proactively surface and resolve risks before they become problems
• Turn satisfied clients into advocates and referral sources

Strategy & Results

• Lead annual and quarterly account planning tied to client business goals
• Ensure every client sees measurable ROI from their Rocket55 investment
• Present compelling quarterly business reviews that connect marketing metrics to revenue outcomes
• Stay current on client industry trends and competitive landscape

Team Leadership

• Lead, manage, and hold accountable a pod team including a Project Manager and channel strategists (SXO, Paid, Social, Copywriter, RevOps)
• Run weekly pod syncs focused on account health, performance, and priorities
• Conduct quarterly development conversations with direct reports
• Build a cohesive, collaborative team that delivers quality work consistently
• Mentor strategists and invest in their career growth

Account Profitability & Scope

• Maintain target gross margins across your portfolio
• Scope projects accurately and manage to budget
• Identify and execute scope conversations proactively
• Find expansion opportunities that genuinely add value for clients

Cross-Functional Delivery

• Coordinate with Production on creative and web deliverables
• Ensure smooth handoffs and clear briefs across all workstreams
• Manage client expectations on timelines and capabilities
• Leverage AI tools to drive efficiency and sharper insights

Requirements:

• Have 5+ years of experience in account management or client services at a digital agency
• Have led cross-functional teams and held people accountable to results
• Are a natural relationship builder — clients trust you and colleagues want to work with you
• Understand digital marketing channels well enough to ask smart questions and spot strategic gaps
• Can connect marketing performance to business outcomes and communicate that clearly to clients
• Are proactive by default — you bring ideas and solutions, not just status updates
• Have experience managing account P&L, scoping projects, and protecting margins
• Thrive in a fast-moving environment and can manage competing priorities without losing your footing

Salary Range:

$90,000 - $110,000- depending on experience and qualifications.

Total Compensation Package:

This position offers full-time employment along with a comprehensive benefits package that includes:

• Complimentary parking
• Health, dental, and vision insurance
• 401(k) with matching contributions from the Company
• Life insurance and Accidental Death & Dismemberment (AD&D) coverage
• Company-provided Short Term Disability insurance
• Long Term Disability coverage
• Paid Time Off
• Holiday pay, including Floating Holiday
• Flexible work schedules

Commitment to Inclusion :

Rocket55 is an equal opportunity employer and is dedicated to creating an inclusive work environment void of harassment and discrimination. Our goal at Rocket55 is to cultivate a culture where each team member feels appreciated, empowered, and motivated to pursue both personal and collective objectives. This commitment entails ensuring opportunity and accessibility for individuals of all backgrounds, including but not limited to race, ethnicity, age, marital status, gender, sexual orientation, gender identity, gender expression, religion, national origin, disabilities, political affiliation, and socioeconomic status.

Note: This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications that may be required. The role may evolve based on the needs of the company.