Help Desk 1

Job Description

Job Description

Singer Industrial is looking to add a first-point-of-contact position, as an IT Support Specialist , in order to provide technical assistance to customers/clients within a team-supported environment. This position will be in-office , in the Sioux Falls. SD location.

Specifically, we are looking for an individual with the skills of being well-versed in all aspects of computer systems configuration, set up, and maintenance. The individual must be willing to learn new systems and the aspects of the assigned duties within. The ability to freely communicate, along with interpersonal skills, is a requirement to join our growing team.

Singer Industrial is one of America’s largest Industrial Distributors with a North American footprint of approximately 100 locations and over 1,400 employees. Singer Industrial strives to efficiently improve customer productivity with innovative industrial solutions, while providing employee growth and opportunity. We do this with a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products and field services.

Responsibilities

• Serve as the first contact with customers who need technical assistance, via phone, email or ticketing system
• Perform remote troubleshooting, with the possibility of on-site/in-person troubleshooting, through different diagnostic techniques and willing to ask pertinent questions based on the issue presented
• Take ownership of your assigned queue with possibly of assisting others with their queue load within a teamwork environment
• Possess ability to take detailed notes within internal ticketing system for every interaction with the user or any other pertinent information relating to the issue
• Strong communicator with teammates, management and users needing assistance
• Willing to accept projects as they are brought forth, including but not limited to, assistance in software & newly deployed projects
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide basic internet troubleshooting (initially) with possibility of growing within position to take on more advanced troubleshooting techniques
• Setting up new users to provide access to the intranet, ERP, Office 365, etc
• Offboard users resulting in revoking access to the intranet, ERP, Office 365, etc
• Assist in the creation of documentation (SOP/KB Articles/Procedures) and update information repositories
• Maintain security measures in an Enterprise environment
• Assistance in swapping out notebooks, desktop and network parts, as needed
• Monitor system performance for analytic purposes
• Strong proficiency with Windows 10, 11 and MS Office; Excel/Outlook is highly recommended
• Willingness to travel to other locations, when required
• Ability to lift 50 pounds, perform cable runs, bend, crouch and climb