Inside Sales Associate - Full Time

Inside Sales Associate

The Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The Aubuchon Difference" every day as a true market differentiator. We are a high-performing, family company looking to expand our team with people who have passion for the work we do and the humility to learn and grow with us.

Are you passionate about building relationships and helping local businesses get the products they need to succeed? We are looking for an Inside Sales Associate to join our team! This role is pivotal in delivering the Aubuchon differenceserving as a trusted hardware consultant for business customers, growing B2B sales, and building lasting customer relationships. If you thrive in a fast-paced environment, enjoy sales and relationship-building, and are motivated by helping businesses succeed, this is the perfect opportunity for you.

• Build, grow, and maintain positive relationships with existing and prospective business customers to increase sales.
• Serve as a trusted hardware consultant by understanding customers' businesses, anticipating their needs, and recommending products and solutions.
• Identify and capture new business leads in-store and convert them into business accounts through phone outreach, personal visits, workshops, and events.
• Conduct sales calls, prospect for new customers, and follow up promptly on leads and sales opportunities.
• Research current and potential customers to understand their business and communicate the value of working with Aubuchon.
• Maintain sales and gross margin while managing customer discounts in accordance with store business discount policies.
• Monitor inventory levels and source products for special orders through vendors, internet research, and other resources to meet customer needs.
• Evaluate special-order demand and recommend products for inclusion in the store's inventory mix when appropriate.
• Ensure business customer orders are received, organized, and maintained in designated areas, and that customers are notified for pickup or delivery.
• Build B2B into the store culture by educating, engaging, and motivating team members to support business customers.
• Partner with the Store Leader to train, coach, and communicate B2B expectations, performance, and successes through huddles, communication boards, and store meetings.
• Provide direct support to the B2B Sales Representative and collaborate with the store team to maximize business sales opportunities.
• Use Theatro communication technology to stay connected with the team.
• Provide world-class customer service and follow all company policies, safety regulations, and Aubuchon's Core Values.
• Report hazards or unsafe conditions immediately to the Leader on Duty.
• Follow all company policies, safety regulations, and Aubuchon's Core Values.

Work Experience

• High school diploma or equivalent preferred.
• Prior retail, hardware, business-to-business, or sales experience is highly desirable.
• Must be at least 18 years old.
• Strong interpersonal, communication, relationship-building, and sales skills with a customer-first approach.
• Strong organizational, time management, follow-up, and problem-solving skills.
• Basic computer and math skills for sales, inventory, pricing, and customer account management.
• Ability to confidently communicate with customers by phone, in person, and through written communication.
• Self-motivated and able to work independently while collaborating effectively with the store team.
• Positive, professional, and approachable demeanor.
• Flexibility to work weekends and adapt to business needs.
• Must be able to lift up to 50 lbs.; frequent lifting/carrying of up to 25 lbs.
• Ability to stand, walk, bend, twist, push, and reach throughout shifts.
• Must be comfortable working in an animal-friendly environment (accommodations available upon request).

Benefits

• 401(k) with Match Program Available Day 1
• PTO Awards starting at 80 hours and increases with seniority
• 4 Paid Holidays
• Medical, Vision, Dental Insurance
• Company Funded HSA/HRA Program
• Short Term Disability
• Company Paid Life Insurance
• Wellness Program Earn $300 annually
• Team Member Assistance Program and Fund
• Discounted Pet Health Insurance
• Gym Reimbursement
• Tuition Reimbursement Program
• Training and Growth Opportunities
• Team Member Discounts at all locations
• Company Discount Program for Tickets, Electronics, Vacations, and more!

The Aubuchon Company is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. We do not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of The Aubuchon Company and we will not be obligated to pay a placement fee.