Account Manager - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:

Hello and thank you for visiting my job site! My name is Jeff Adragna; I am a proud father, husband and Christ follower. My family is my driving force to help other families achieve their financial goals.

The Adragna agency has been open since 2012 and I have been an associate with State Farm since 2008. I am a proud graduate of Louisiana State University, with a BA in Business Management.

At the Adragna Agency, we do insurance differently. My team of licensed professionals and I take time to get to know you and understand your unique insurance needs. We focus on giving you the value and service you deserve, and we make you feel like family along the way. Our agency enjoys customizing our professional risk guidance to assist customers with what is most important to them. There aren't many companies, insurance or otherwise, where you get access to a dedicated person and team who you can call, text, or email and get a response from someone you actually know.
As a Account Manager with Jeff Adragna State Farm, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Jeff Adragna State Farm is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. 

QUALIFICATIONS:

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS:

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Growth potential/opportunities for advancement within my agency
• Health Benefits available 
• Free food & snacks
• Free uniforms