Business Office Director

Business Office Director

Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is currently hiring a Business Office Director at Truewood by Merrill, New Bern in New Bern, North Carolina. If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family!

We offer our full-time employees:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).
• Company-paid Employee Assistance Program (EAP)
• Paid time off – 7 holidays, and 11 vacation days.
• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Tuition reimbursement for career growth.
• Company-paid short & long-term disability insurance.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

We offer our part-time employees:

• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement for career growth.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

Our Business Office Directors are responsible for:

Bookkeeping and Accounting:

• The BOD is responsible for managing the community accounting process per policies, with the assistance and support of the Seattle accounting department. The following are BOD's key accounting functions:
• Ensures adherence to all financial policies and procedures.
• Performs month-end close tasks.
• Provides support to community department heads to ensure purchases are coded properly and that purchasing policies and procedures are followed.
• Ensures invoices and payables are entered in a timely manner with proper coding and approvals. Monitors Accounts Payable (A/P) and Visa Works to ensure cardholders code their purchases correctly and invoices are paid on time.
• Identifies, resolves, and/or escalates A/P and other accounting issues or problems as they arise.
• Sets up and manages resident account and billing information per company policies and procedures. Assists the General Manager (GM) with deliverables in connection with resident accounting.
• Assists the GM in managing and collecting resident receivables on time.
• Processes and records all resident payments in the accounting system.

Payroll & Human Resources:

• Supports the GM and department heads throughout the recruiting and hiring process.
• Manages the onboarding of new team members.
• Ensures training of all new hires is complete and documented.
• Assists Team Members in updating information in UltiPro, including the processing of all change requests.
• Assists GM and Department Heads in maintaining and tracking Team Member training and expiration dates as required.
• Ensures accurate and timely payroll processing in accordance with state and federal wage and hour laws and Merrill Garden's policies.
• Processes leave of absence requests.
• Supports the GM and department heads to resolve issues related to overtime, vacation, sick leave, and leaves of absence.
• Serves as a liaison to the Seattle office for worker's compensation, health insurance benefits, and all other benefits and programs. This includes management of open enrollment process and related meetings for the community.

Operations Support Duties:

• Assists the GM and Department Heads in creating and running key reports at month end and as needed.
• Manages the Monthly Rental Increase process.
• Assists the GM in responding to ad hoc requests for information from regulators, vendors, service providers, and MG regional and Seattle Office staff.
• Acts as the on-site liaison for the IT Department to assist in scheduling work, communicating with staff, coordinating rollouts, etc.
• Assists Seattle Office staff on process improvement efforts.
• Assists the GM with staff and committee meetings as needed.

If you are someone with:

• 2 years of college required, associate degree with emphasis in Accounting or Business is preferred, PLUS a Minimum of 4 years of experience in an office manager or similar role, including a minimum of 4 years of bookkeeping/accounting experience. This includes but is not limited to, accounts receivable, accounts payable, revenue, and payroll functions. Requires an understanding of accounting concepts. Bookkeeping/Accounting and Office Management experience may be acquired concurrently.
• -OR-
• 6 years of Office Management and bookkeeping/accounting experience (in lieu of college experience).
• Knowledge of general human resource practices.
• Experience in the senior living industry a plus.

Physical Requirements:

This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Consider applying to become a Business Office Director with the Merrill Family of Senior Living Communities! Yes, You Can have a meaningful Career!

Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens is an Equal Opportunity Employer