Luau Captain - Hilton Hawaiian Village Waikki Beach Resort

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Luau Captain , you’re not just overseeing food and beverage service at banquet functions — you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Ideal Candidates Will Have The Following Experience Previous experience in a guest facing role is required. Have basic computer experience. Be comfortable leading staff. Ability to work Sundays, Tuesdays, Thursdays, and Fridays from 12:30pm – 8:30pm. Previous experience with luau events is highly preferred. Responsibilities Here’s what you’ll do during a typical day: Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special Ensure seamless service: Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing any issues with product or service quality Support event execution: Assist with the planning, organizing, and execution of various banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas Collaborate for success: Lead and/or participate in department meetings to ensure the team is aligned and well-prepared for banquet operations Handle banquet billing: Accurately process banquet checks and ensure seamless payment transactions Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We’ll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including: Incredible travel perks — Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton — Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave — Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support — Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge — In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources — Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best‑in‑class Employee Assistance Program (EAP) Generous paid time off (PTO) — Recharge, relax, and take time for what matters most Health & welfare benefits — From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future — Our retirement plans make it easier to save for what’s next Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr Hilton