Relocation Consultant

Job Description

Job Description

Position Summary

The Relocation Consultant plays a key role in generating new business, building customer relationships, and ensuring accurate move estimates. This position requires a professional, customer‑centric individual who can work independently, communicate effectively, and represent First Class Moving Systems in the community.

Essential Functions and Responsibilities:

• Actively manage new and existing leads resulting in booking appointments and sales
• Live meetings with customers focusing on estimating, pricing, and brand differentiation resulting in closing the sale
• Follow up effectively with potential customers to maintain a high closing ratio
• Prospecting and intensive networking to identify and develop new business

• Conduct in-home and virtual surveys to assess the scope of household goods moves.
• Advise customers on the move process, service options, policies, and expectations.
• Deliver accurate and timely estimates based on company pricing tools.
• Follow up with all leads in a timely and professional manner.
• Network within the local community and business groups to generate new business.
• Secure self-generated appointments and maintain a healthy sales pipeline.

Operational Communication

• Clearly communicate customer needs, special requirements, and expectations to Move Coordinators and operations staff.
• Assist in resolving service issues, including those that may arise after normal business hours.
• Partner with Move Coordinators on problem‑solving and customer satisfaction.

Administrative Responsibilities

• Maintain and update the sales lead system, CRM, and personal sales calendar.
• Keep the iPad pricing app and other estimating tools updated.
• Complete all required documentation accurately and on time.
• Travel regularly within the assigned sales territory.

Qualifications:

• Work experience in the moving industry, real estate, or outside sales beneficial
• Associate’s or Bachelor’s degree preferred
• Highly effective communication skills, both written and verbal

• Demonstrated customer service, interpersonal, and negotiation skills.
• Ability to work independently and manage multiple leads.
• Willingness to occasionally work outside normal business hours.
• Understanding of contracts, pricing structures, and service agreements.
• Comfortable using tablets, mobile apps, CRM systems, and basic computer applications.
• Valid driver’s license and insurability under company requirements.

Preferred:

• Bachelor’s degree in business, communications, marketing, or related field.
• Experience in relocation, logistics, transportation, or moving industry.
• Familiarity with tariffs, pricing strategies, or estimating tools.