Senior Operations Manager

Lead center-wide operational planning and continuous improvement by developing, refining, and implementing workflows, protocols, systems, and decision-making processes; identify opportunities to improve efficiency through appropriate use of technology, automation, and AI-enabled tools while supporting consistent, accessible, and responsible practices across NDC.Lead high-level project management across center priorities, including maintaining and improving project management systems, tracking milestones and timelines, coordinating dependencies and follow-up, identifying risks, and escalating operational challenges to the Director and Leadership Team. Evaluate and integrate AI-enabled tools and workflows where they can strengthen planning, documentation, knowledge sharing, coordination, and follow-through.Support the Director and Leadership Team with center-wide coordination and implementation, including internal communications, cross-team information flow, staff meeting systems, staff retreats, professional development, and follow-through on organizational priorities.Supervise the Operations Manager and Access Coordinator, including setting priorities, clarifying responsibilities, supporting performance and professional growth, and ensuring effective coordination across office operations, access, events, travel support, and related operational functions.Coordinate hiring, contracting, and onboarding processes for staff, student employees, interns, consultants, and other project personnel by managing timelines, documentation, logistics, communications, and cross-unit follow-up; support consistent onboarding systems that help new team members integrate effectively into NDC.Serve as a key operational liaison with MCPER and other UT units by coordinating administrative processes, clarifying institutional requirements, resolving operational issues, and ensuring timely follow-through across systems and partners.Provide high-level coordination for major center-wide operational activities and team infrastructure, including meetings, retreats, events, travel-intensive work, and other shared operational needs; ensure that responsibilities, timelines, access needs, logistics, and follow-through are clearly assigned and integrated.Contribute to a collaborative organizational culture by supporting transparent communication, shared accountability, effective team processes, and a strong sense of community and belonging.