Office Administrator

Service Administrator

At Dearing Compressor & Pump, our people power everything we do. They're not just employees, they're the heartbeat of our success and the driving force behind our progress. That's why we treat every team member like family. With a strong, collaborative culture, and a true people-first approach, Dearing isn't just a place to work, it's a place to grow, make an impact, and thrive.

Dearing Compressor is seeking a Service Administrator to work in its Energy Aftermarket Service Department. The Service Administrator is crucial to the support and success of the department. This position is located in Youngstown, OH.

Administrative Duties

• Track open service job progress, complete project/job closure and work with a team to verify billing. This includes summing labor hours and verifying correct material and expenses prepared and accounted for prior to job closure.
• Create service cases, work orders and job tasks within the NetSuite system as needed.
• Track all customer communication through NetSuite ERP system.
• Take an active role in the financial success of the department by: ensuring job cost is complete and ready for the field service team to initiate job closure, maximizing efficiency and accuracy of job financial breakdowns so that customer approvals are expedited.
• Timely and consistent communication with Energy Aftermarket Manager and Aftermarket Coordinators regarding daily status, trends, and key issues.
• Assist with reviewing open cases and taking part during the project closure process.

Warehouse Duties

• Source, track, receive and organize required material/parts for upcoming jobs/projects. This could range from ordering to receiving and organizing components in a manner that promotes efficient job execution.
• Monitor Job Schedule queue for all jobs, verify open cases have been created and are adequate for work to progress on time.

Competencies

• Motivated – comes to work with the intent to add value in their role
• Strong Organization Skills – uses or creates resources to manage workload with strong ability to follow up on open topics with Energy Aftermarket Manager as well as coordinators.
• Written and Oral Communication - Able to read and interpret written information and present issues to leadership as they arise.
• Teamwork – Comfortable working in a group setting to accomplish goals. Supports everyone's efforts to succeed. In this role communication is paramount.
• Strong attention to detail, willingness to learn new skills and processes, and good at following through with tasks.

Benefits include medical, vision, and dental insurance; long-term disability insurance; short term disability; life insurance; 9 paid holidays; paid time off; and 401K retirement plan.