Program Manager

Program Manager - Poole Rd Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to expressing compassion and service across North and South Carolina. Founded in 1960, LSC provides a wide range of support including housing, services for children and families, and programs for individuals with diverse needsdelivered through innovative, community-focused approaches rooted in dignity, respect, and care. Lutheran Services Carolinas (LSC) is seeking a dedicated Program Manager to lead services at our Raynor Street location. This part-time, benefits-eligible role offers an opportunity to make a meaningful impact by supporting individuals in a housing-focused program while ensuring high-quality, person-centered care aligned with LSC's mission and values. Essential Functions: The role involves managing program operations, such as keeping appropriate on-site hours, handling petty cash, and reporting maintenance issues to Habitat. These duties are not limited to those listed above; other related tasks may also be required for the position. Monthly apartment inspections Provide basic life skills training, guidance, and social support as needed on an individual basis. Facilitate weekly face-to-face resident check-ins and documentation. Participate in quality assurance processes and ensure that all documentation is of the highest quality. Document incident reports in a timely manner. Provide monthly tenant meetings and a monthly calendar of community events. Provide on-site quarterly parent/guardian meetings. Develop a relevant community resource list of services and local transportation information. As required: liaison with resident providers Provide after-hours on-call phone support and emergency guidance as needed. Ensure that the safety of all residents is maintained and respond to emergent situations in a timely manner. Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups, and other professionals. Other duties as assigned by supervisor. Qualifications: Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience Experience: 2 years' experience with 4 yr. degree or 5 years with high school diploma Specific skills/abilities: Flexibility, sensitivity to varying cultural issues, ability to hold others accountable, and organizational skills. Specialized knowledge, licenses, etc.: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver's license. Preferences: Social Work Degree or working towards Working Conditions/Physical Requirements: Ability to bend, stoop, reach overhead. Ambulatory throughout location/facility. Occasional lifting of groceries up to 10 lbs. (5%) Client/behavior Interventions - 25 lbs. (5-10%) Moving furniture up to 10 lbs. (5%) May be required to drive.