Retail Shift Lead Associate

Retail Shift Lead

Location: 3555 S Yosemite St. Denver, CO 80237

Pay Rate: $21 per hour plus tips

Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, Employee Discounts, Paid Sick Leave

Summary: The Retail Shift Lead Associate is primarily responsible for providing assistance and leadership to other Retail Managers and Associates. The Retail Shift Lead Associate will support Management by delegating tasks to Retail Associates, opening and closing the store, processing incoming products, inventory audits, and oversight of the productivity of the sales floor. The Retail Shift Lead Associate assures product quality, customer satisfaction, and employee morale, while conducting day-to-day operations within the facility.

Essential Duties and Responsibilities:

• Maintain a friendly, courteous, and compassionate demeanor at all times.
• Adhere to company mission statement and core values, while maintaining high ethical standards and professionalism.
• Provide outstanding, accurate customer service to patrons by answering questions and/or appropriately directing concerns to Management, if necessary.
• Provide tour of dispensary sales floor, making product recommendations to patrons.
• Responsible for actively listening and making appropriate product recommendations to patrons based on ongoing research of strains, cannabinoids and vendor-produced products.
• Maintain knowledge of all products and accessories for sale in the dispensary.
• Utilize well-versed knowledge of cannabinoids and how they affect the body.
• Retain thorough and comprehensive knowledge of company policy, discounts, coupons and promotions.
• Understand potency, contaminant and homogeneity testing; able to explain testing benefits to patron.
• Monitor and enter patron orders into POS system.
• Abiding by product handling procedures, including safety and health policies, auditing inventory, stocking, product storage, and monitoring packaging and labeling standards.
• Ensure compliance, security and health standards are met at all times.
• Maintain cleanliness and organization of store for all areas of the facility. Including, stocking retail items and supplies, sweeping and mopping and sanitizing restrooms.
• Verify correct use of MED-required packaging and labeling, according to policy, at the time of sale.
• Operate cash register by using barcode scanner, computer-based POS system, and cash drawer to process transactions.
• Accurately process transactions and ensure all patrons are issued a receipt.
• Protect assets by using a counterfeit detector pen to prevent the acceptance of counterfeit bills.
• Responsible for motivating Retail Associates and ensuring specific sales, guest-satisfaction, and compliance goals are met.
• Assign day-to-day tasks to Retail Associates on the sales floor and in production areas and oversee performance quality.
• Report Retail Associate performance quality and concerns to Manager(s) on Duty.
• Monitor lunch schedules of Retail Associate staff and holds staff accountable for maintaining an orderly rotation of staff on sales floor
• Properly communicates concerns of patrons or employees to Management.
• Resolves or de-escalates any situation stemming from patrons or employees.
• Transfers and moves out any necessary products onto the sales floor.
• Communicate inventory concerns and identifies out-of-stock products and relays that information to Management, if needed.
• Perform inventory audits in accordance with company standards.
• Complete all duties in a timely manner consistent with company standards.
• All other job duties as assigned

Qualifications:

• Education: High School diploma or General Education Development (GED) required
• Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Global
• Required Skills & Experience: Excellent computer, mathematical, language, and reasoning skills; Management and leadership experience; Customer service experience; Must be able to acquire MED badge prior to beginning employment
• Physical requirements: Must be able to complete assigned tasks in a timely manner. Must be able to sit, stand, walk, stoop, crouch, reach, and lift for extended periods of time. Must be able to individually move objects up to 50 lbs in all directions.
• Preferred Skills & Experience: Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements. Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities. Retail, operations and/or sales experience a plus. Minimum of one-year retail, sales, hospitality, or customer service industry experience. High-level critical thinking, attention to detail, mathematical, language and reasoning skills.

**Ascend Cannabis Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**