Call Center Representative/Canvasser

BITNER BROTHERS CONSTRUCTION INC

Enola, PA

Job Description
Job Description
Benefits/Perks
Competitive Compensation
Commission
Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING!
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Previous experience as a Call Center Representative or in a similar role
Excellent phone and verbal communication skills
Understanding of active listening techniques
Highly organized with the ability to manage time effectively
Able bodied to canvas surrounding areas
Personable and compassionate

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Vacancy posted a month ago

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