Office Operations Associate

Administrative Support Specialist

Responsible for providing administrative support to leadership, delivery, and back-office teams. Experienced in handling a wide range of administrative, executive support, and back office-related tasks with little or no supervision. Well organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people with a large volume of low to mid-level complexity.

Key Roles & Responsibilities

Administrative Support

• Provide day-to-day administrative support to management, business development, recruiting and liaising with Backoffice.
• Client portal administration
• Client contractual compliance
• Assist with the preparation of proposals and presentations
• Coordinate and manage special projects, including working collaboratively with our team to ensure deadlines are met
• Recommend and drive process improvements
• Primary contact for client and employee inquiries
• Provide account management support to clients
• Manage small projects

Human Resources

• Onboarding/offboarding of clients, vendors, and employees to include orientation
• Handle employee benefits and unemployment policies, procedures, questions, and requests
• Provide backup for payroll, AR & AP support, as needed

Recruiting

• Super user for CRM
• Supporting the employee and consultant employee experience
• Documentation audits

Summary of Qualifications

• Two to three years of administrative experience, preferably in a human resources
• Knowledge of employment laws & regulations, human resources principles, policies & procedures
• Staffing or consulting industry experience - highly preferred
• Proficient in all MS Office applications including, Word, Excel, PowerPoint

Excellent relationship builder; able to demonstrate a high level of tact, discretion, and diplomacy with all internal and external stakeholders. Must also demonstrate ability to maintain confidential/sensitive information Resourceful, strategic problem-solving ability with a fun, positive "can do" attitude Excellent organization and time management skills to complete a high volume of varied responsibilities in a fast-paced setting with excellent attention to detail and the belief that no task is too big or too small Superb communication skills (oral and written) with a confident, concise, clear and compelling style with the ability to interact professionally with diverse groups, executives and managers Skilled in all aspects of planning and project management; the ability to take an idea from concept to completion