Analyst, Regional Process Management

Job Description

Job Description

Location This position will be based in our North America Regional Headquarters in Richmond, VA or in our Boise, ID office. This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office. Role Summary The Regional Process Management Analyst in ONE North America's Corporate and Innovation team will work side by side with management, various departments, and team members to plan, enhance and execute numerous initiatives to increase business velocity, output, and quality. As ONE leverages its technology resources globally, the analyst will be focused on the North America company, work with the key business, process, and technology teams within the region. Specific duties include research/discovery of business needs, planning solutions, writing analysis and presenting ideas, assisting with Change Management, participating with staff coaching and training, and other related documentation and support. Additional Responsibilities Collaborate in the discovery, assessment, and development of strategic business solutions. Gather, analyze, and document comprehensive business and technical requirements. Design and optimize business and administrative workflows to enhance operational efficiency. Partner with cross-functional business and technology teams to align objectives and coordinate project delivery. Drive productive meetings through effective agenda planning, active facilitation, and detailed action-item tracking. Develop data-driven analyses and deliver compelling presentations to key stakeholders. Facilitate change management initiatives to ensure smooth organizational transitions and promote user adoption. Plan, execute, and oversee the end-to-end implementation of proposed solutions. Evaluate existing processes to identify gaps and recommend actionable, continuous improvements. Execute varied project management and administrative tasks to support overarching team goals. Core Required Skills and Competencies Technical Project Management: Proficiency with project management and associated tools Workflow Visualization: Experience using diagramming and workflow tools to map processes Analytical & Strategic Skills Data Analysis: The ability to evaluate data, conduct thorough analysis, and solve complex problems Change Advocacy: The capability to encourage and influence change within an organization System Requirements Elicitation: Ability to produce requirements via interaction with key stakeholders Workload Management: Strong ability to multitask and effectively prioritize assignments Research: Skills in research and discovery Self-Direction: A proactive self-starter who works independently and drives assignments to completion without requiring close supervision Communication & Interpersonal Skills Cross-Functional Collaboration: Ability to collaborate effectively and interact with individuals across various departments and all levels of the organization Articulation: Strong verbal and written communication skills combined with being comfortable seeking help or clarification when needed. Presentation Skills: Proficiency in creating analysis and delivery presentations to a team Fundamental Skills Competency with common desktop productivity tools (Google Workspace or Microsoft 365)
* Competency with AI tools for personal and team work efficiency, and understanding of AI current and future opportunities in business Function Specific Skills
* Experience with diagramming and workflow tools
* Experience working in dynamic (flexible) technology teams with a range of skills and competencies Required Minimum Years Experience 3+ related experience preferred Industry Knowledge: Preferably has a background in logistics and/or international business Required Minimum Education Bachelor's degree preferred

About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier alliance, a global ocean carrier consortium. For more information, please visit

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